ComplaintsforFortiphi Consulting
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/07/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
We got a property insurance premium for Cedar view AFH from Fortiphi, but they decided to cancel our policy and wrote an email by *********************** saying will refund our money on Aug,18 2023,but still no refund. Called in December 2023 and they said will look into it, Called again on Feb 7th 2024 talked to ****,and manager *******, as usual they said they will look into it. We want our refund not we will look into time again.Business response
02/29/2024
Fortiphi Insurance Agency was able to swiftly resolve this refund request once it was escalated to the Department Manager. We were waiting on a credit from the insurance carrier and then inadvertently was not processed. Due to the confidentiality of this matter, we are not downloading a copy of the refund check but the insured has confirmed with the Department Manager that the refund was received.Customer response
03/01/2024
Greetings, I would like to inform BBB that the issue with the insurance company has been resolved. Thank you so much for your help. Sincerely Musse Bahta
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Contact Information
815 Cleveland Ave Ste 200
Mount Vernon, WA 98273-4230
Business hours
Today,8:30 AM - 4:30 PM
MMonday | 8:30 AM - 4:30 PM |
---|---|
TTuesday | 8:30 AM - 4:30 PM |
WWednesday | 8:30 AM - 4:30 PM |
ThThursday | 8:30 AM - 4:30 PM |
FFriday | 8:30 AM - 4:30 PM |
SaSaturday | Closed |
SuSunday | Closed |
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.