ComplaintsforBlade Chevrolet & RV Center

• Initial Complaint

  02/15/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Feb 9th 2023 - dropped car off to be serviced. Was told, air cabin filter and washer fluid would be replaced.Feb 15th - opened hood to add washer fluid and realized my car had not been fully reassembled prior to releasing the car to me. Called Blade ***** for resolution, left VM for manager to return my call.Resolution was to drop car off and borrow a loaner car. In the process of dropping my car off, they were once again confused who I was or why I was there. At this point I didn't trust them to work on my vehicle and asked for my parts and keys so I could leave. They list my keys, which took them 30 minutes to find. I had the manager inspect the unfinished work. Upon approaching him and my car, he said f*** this, slammed the hood of my car and tried to walk away, his Mechanic was present. I demanded they fix the issue they caused. The mechanic tried to put the screws back in, and upon further inspection, I could see that he had stripped the screws from the plastic housing for the air intake manifold. His resolution was to get bigger screws and force the plastic closed. Meaning next time I go to replace or remove my air intake, I will have to replace the whole lower and upper box since it has been damaged and will no longer hold into place with factory screws. I saw my sales manager before leaving and he said I would have a call from him and the ** by tonight. Well that time has passed and I would like a resolution asap.

  Business response

  03/14/2023

  Hello,
  
  There was a miscommunication that started this situation and we apologize for that. Before the vehicle was purchased we had not been able to repair the cabin filter and washer fluid bottle in time and  the sales representative was supposed to inform the customer. This didn't happen which caused the need for the customer to contact us and come back to get the work finished. This was our fault. However the story that the customer describes in their review was far from the whole truth and we stand behind our customer service representatives. We had planned to finish the work on the vehicle and put the customer in a loaner vehicle. It seems that it took us a second to identify the customer and why they were here and then the customer began to become enraged with us and treated our staff with contempt. We never said some of the things that the customer stated in their review and the customer failed to mention that their behavior was erratic. We had complaints from other customers about this customer's behavior. We are understanding and try to accommodate all people but this customer was unnecessarily ruthless towards us. We did all we could and wish them well. 

  Customer response

  03/27/2023

   
  Complaint: 19414568
  
  I am rejecting this response because:

  The business sold a car that wasn't ready to be sold. Since purchasing the car I have had several other issues arise. Showing me that this vehicle was not inspected properly or repaired properly before selling. I've had to deal with many other service lights and transmission issues since getting this car. As for the service centers manager, he definitely said f*** this and tried to walk off. I have a witness to his behavior.  Again, my keys were lost or held hostage by the manager. I needed to leave asap and I have voiced this several times. I was stuck at blade ***** for well over an hour, delaying a consulting appointment as well as making my passenger miss his appointment. Again, all of this was voiced hours before we arrived. I think if someone held your keys hostage, you would act a little hostile too. 

  
  
  Sincerely,
  
  *****************************

  Business response

  04/04/2023

  We are very sorry that you feel this way. Obviously our stories differ and I will not rehash that out here. We wish you the best and will welcome you back if you ever need anything from us. 
  
  With warmest regards,

  *********************;

  Customer response

  04/11/2023

   
  Complaint: 19414568
  
  I am rejecting this response because:
  Telling someone you are sorry for their valid feelings is very unprofessional. You sold me a s*** car and provided s***** service and continue to do so. 
  Sincerely,
  
  *****************************

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