ComplaintsforAlpine Specialty Services, Inc
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Complaint Details
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Initial Complaint
04/06/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
On April 3rd, 2022, I had a Residential Air Duct Cleaning done by Alpine Specialty Services. The total cost was $693.49. Included in that cost was a charge for $19.00 for Additional Square Footage Above **** Sq Ft. I discovered this charge the next day when I downloaded the ****. I had paid the **** on April 3rd at the time of the procedure. I immediately checked the Web Site and could not find any mention of this charge being mentioned. I also remembered when I made the appointment over the phone at ************ that NO mention was made of this charge.(Our home is **** sq ft) and when asked how large was our home I told him that). The next day I called the Office Manager(*****) and asked her about the charge. She said that is the way they do things but don't put it on the Internet. I asked her why I wasnt told over the phone but she did not respond. She promised to call me back the next day but I have not heard from her. I asked her to refund my $19. This is a clear case of "Hidden Charges" and I do not believe that it is worthy of a business that carries an A+ rating with the BBB.Business response
04/06/2022
***,
We sincerely apologize that we need not get back to you in regards to the refund. We have started the refund process and a ticket had been submitted since your conversation with *****. You should be seeing the refund process complete within the 3 to 7 business days, depending on which financial institute you bank with. We recognize that we did not disclose our pricing structure with you and the extra square footage charge of $19 was not mentioned. We price all our air duct jobs in the same manner, which is by square footage and furnace location. Next time we will make sure to disclose and break down the invoice to you. Again, we sincerely apologize and you will see the charge back on your card soon.
Customer response
04/06/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Please note hidden fees are illegal and BBB should hold Alpine accountable for irs A+ rating
Sincerely,
***************
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Contact Information
Business hours
Today,7:30 AM - 6:00 PM
MMonday | 7:30 AM - 6:00 PM |
---|---|
TTuesday | 7:30 AM - 6:00 PM |
WWednesday | 7:30 AM - 6:00 PM |
ThThursday | 7:30 AM - 6:00 PM |
FFriday | 7:30 AM - 6:00 PM |
SaSaturday | 9:00 AM - 4:00 PM |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.