ComplaintsforPizza Hut

• Initial Complaint

  06/02/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I pressed for delivery two times. I purchased a pizza. After I paid the screen read carryout. I gave a call . The freak hangs up on me won't cancel the order. The place ain't letting me sign in through too cancel the order. I can't go there. Refund to my card 265 rainer pizza hut *****************.please now. Refund me.

  Business response

  06/04/2024

  Hello,

  I am so sorry to hear that this happened. I believe ************************* called you yesterday to take care of this. I hope that everything is now satisfactory. If you have any further issues, please feel free to reach out directly.

   

  Thanks,

  *******************

  **********

• Initial Complaint

  02/14/2024

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  On 02/11/24 at 11:52 AM, I ordered a pizza from the Pizza Hut location: ****************************************************************************************. I paid ***** for a dinner box. When I ordered my pizza at the counter, the guy printed out my receipt. I asked him if I could use the receipt to get my Pizza Hut Rewards and said "yeah" and handed me my receipt. Well, I took a picture of the receipt and sent it to Pizza Hut Rewards and they sent me an email back telling me that I couldn't get my Pizza Hut Rewards points because none of the information on the receipt matches what I gave them in my email. The problem is: that isn't my fault at all. First of all, the guy mispelled my name; my name is ******, but he typed it into the system as ******, and he didn't ask me for my phone number, he just put the order in and the phone number under my name on the receipt is ************. I have no idea whose number that is. I don't know if he used his own number or what, but my number is ************. That's the number on my Pizza Hut Rewards account. Why am I being penalized because someone didn't know what they were doing behind the front desk? I feel that this completely unfair. Can someone talk to me about this? What's going on?

• Initial Complaint

  01/20/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  Ordered inside for takeout. ************ told me that I could always call the pizza hut hot line if I forgot my rewards number. She told me to call **********.So, I told her if she could give me the military discount, I would not have to call the pizza hut hotline. I was denied. I asked if they had any specials. The Pizza Hut employee told me, "No." Well, with regret I paid the whole bill. I did not trust the "call you later" program.Well the truth about businesses held true...I called the Pizza hut hotline and could not get my rewards points. Pizza Hut told me that I could call the hotline to get my rewards updated when I got the rewards number. I got home and looked up the rewards number and gave the correct number to the hotline at Pizza Hut. The hotline told me since I did not give the cashier the rewards number when I ordered the pizza...I could not get my reward points. Lie upon lie upon lie.

  Business response

  01/23/2024

  I apologize for the confusion and the information provided by one of our team members.  Please let me know which of our locations we visited and we will be happy to resolve the problem for you.  We want our customers to be completely happy with each interaction they have with any of our locations and happily replace or refund the order.

  I look forward to hearing from yu.

   

  ***********************;

  CEO Emerald City Pizza, LLC

  Customer response

  01/24/2024

   
  Complaint: 21174132
  
  I am rejecting this response because:              Pizza Hut at ************************************************************************* in **********

  
  This  pizza  hut  location  lied  to  me  about  redeeming  my  points.  I  was  told  to  call  the  Pizza  Hut  hotline  in  order  to  receive  my

  points  on  the  app  for  free  pizzas  later.  When I  called  the  pizza hut  hotline, the  pizza hut  rep told me  that  I  should have redeemed

  32  dollar  pizza  points  before  I  paid.
  Sincerely,
  
  *****************************

  Business response

  01/26/2024

  Hello,

  I am so sorry this happened. I would have been very frustrated too. I would like to get this resolved for you. Would you like a refund of $32 or a Pizza Hut gift card for $50? Please let me know if either of these solutions are acceptable for you.

  Thank you for letting us know so we can make sure it doesn't happen again.

  Sincerely

  *******************

  Region Coach

  Emerald City Pizza

  Customer response

  01/27/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Can you  mail  or  email  me  the  pizza  Hut  gift  card?
  Thanks
  
  Sincerely,
  
  *****************************

• Initial Complaint

  10/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was given the wrong pizza and i didnt realize it until i got back home. I didnt have time to run back to the store because it was 20 minutes away. They were really busy so i couldnt reach them on the phone. Normally it wouldnt be a big deal but the pizza i got had jalapenos all over it and i cant handle spicy food. My order number was ************************* and i received a spicy pizza and wings when i ordered non spicy pizza and a cookie. I emailed customer service and all they did was say thank you for the information. They offered me zero help or solutions. This is pretty shocking for a giant company like pizza hut.

  Business response

  10/23/2023

  The customer was contacted and was provided with a refund and credit as requested.

  We consider the matter resolved.   Thank you.

• Initial Complaint

  08/09/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I wanted to reach out to you and offer you an opportunity to remedy this situation prior to my contacting the ********** Attorney General and filing a formal complaint as well as contacting my credit card for fraud charges. My fianc and I have recently ordered from our local Pizza Hut and have had 3 separate issues on 3 different orders. The first time our order was forgotten and an hour after the expected delivery window we had to call up to say we hadnt got our order. It took them 30 minutes to realize they forgot our order (or it was misplaced) and then another hour to deliver. If you have kids, I am sure you can imagine what it was like handling 4 hungry kids when dinner is 2.5 hours late. The second time our sodas and dessert were missed even though we were charged. The third time we ordered, we asked to have onions left off due to two of our kids having food allergies. Yet the pizzas came with onions, so two of our kids couldnt eat. We tried calling to get refunded on these but were transferred to a call center in ***** that seemed to be in *****. They were no help and said we needed to contact Pizza Hut directly. We did that from the Pizza Hut Website and got an automated message reply saying we would be contacted by the store. Yet no one ever contacted us. We then reached out again and were told we would be contacted by the store again, and yet again, no manager ever called us. We have now spent a couple hundred dollars on Pizza Hut and have not been given what we ordered, no one has contacted us, and the situation has not been remedied. So while a few hundred dollars on pizza orders may not be a lot to you, it is to our family.

  Business response

  09/01/2023

  I was just notified of your experience with one of our Pizza Huts and would like to apologize for the lack of timely response.  If you can give me the location of the Pizza Hut I will move quickly to see if we can resolve the issue.  The concerns you outlined are clearly outside of the experience we strive to provide.  I look forward to hearing from you soon.  It would be most efficient if you could contact me directly at ***********************************.

  Thank you for contacting us and I sincerely apologize the the experience you received and for the slow response from your local Pizza Hut.

  Customer response

  09/07/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and am working with merchant since they have responded now.
  
  Sincerely,
  
  *************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩