ComplaintsforWindermere Property Management Oak Harbor

• Initial Complaint

  02/26/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  My application was accepted after less than a week due it its being incomplete after I was told that I had ninety days and no refund was offered.

  

  Business response

  02/27/2024

  I assume you meant to say NOT accepted. Application fees are not-refundable. It is stated clearly in the application guidelines... "Cost: There is a NON-refundable application fee which is required to be paid to complete the process." You were not told you have 90 days to complete your app...rather, if you app is not denied-we will keep it on file for 90 days should you find another home you would like us to move it to. "If a home is no longer available or being held with a holding fee, your application is kept on file with our office for 90 days and can be transferred to another property we manage." IF you're not denied.

  Customer response

  02/27/2024

   
  Complaint: 21350764
  
  I am rejecting this response because:
   as this text shows, I was told that I had ninety days. Your response to this complaint is a lie.
  Sincerely,
  
  ***************************

• Initial Complaint

  02/22/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Oak Harbor Property Management is legally obligated to return the security deposit within 21 days of the tenant leaving to comply with the law. They have failed to do this. I have attempted to contact *************************** on several occasions and he has refused to respond to calls and emails. Oak Harbor Property Management is holding $3150.00 security deposit, which I expect them to return immediately.

  

  Business response

  02/22/2023

  He is complaining about another company. We are not Oak Harbor Property Management-nor does *************************** work here. Please remove this complaint and notify the complainer that he needs to complain about the correct company. Thank you.

  Customer response

  02/22/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  08/31/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I own a Barbershop which is managed by Windermere property management. I have been paying $700 a month to rent a commercial space for the last 4+ years. The ceiling inside my shop starting leaking almost an entire year ago and has been under construction inside my business. The ceiling has a giant trash bag covering it and the floor boards have been taken up as well. Windermere has given me inaccurate timelines and false information for almost an entire year. I have all the documentation to prove all of this. I am paying full price for a space I cannot use the full square footage of. I have a lease agreement with Windermere property management and this company is not conducting business in a professional or acceptable manner.

  

  Business response

  09/08/2022

  Roughly 9 months ago (not a year) the building she leases space in had a major roof leak. Due to the fact it was a flat/torch-down roof, it could not be replaced until we had guaranteed 60+ degree weather and no chance of rain. As everyone knows-those conditions will likely not happen until July-August. Each tenant in the building (including ****************) was notified of this. Add in that there is a nationwide supply shortage on most flat roofing material, and contractors being slammed. She is blaming Windermere when we have no control over contractors, supply chain delays, and certainly not the weather.She speaks to the loss of usable square footageit is literally 10 sq feet of space in the front corner of her shop where she keeps plants (pic attached). Its odd that she only included a pic of the ceiling-when that would not affect her or her clientsher day-to-day operation of the ****** shop has not been affected.I get she is frustrated-but we have promised nothing other than the roof would be put on once the weather improves and then the repairs would start. The roof was put on about a month ago, and contractors were trying to get in touch with **************** to schedule the work. After multiple attempts with no returned call,the contractor stopped in the shop where they were told she was not there. When they did finally speak to her, she said they could only come on Mondays-which makes it tough to repair drywall in a timely manner. What really gets me is that she spoke with the head contractor just hours before she decided to file this complaint where he told her about the weather, supply chain, and contractor issues as I have stated above.  Almost every tenant in the building has also been affected by this roof leak-and everyone is doing the best they can to get the building repaired. 

  Customer response

  09/09/2022

   
  Complaint: 17803291
  
  I am rejecting this response because:

  I have been expected to pay full price and unable to use the full square footage of space that I rent from Windermere Property Management for nearly an entire year because of the ongoing construction inside. Aside from this, my rent is due to increase by nearly 30% beginning October 1, 2022. This is all unacceptable and I will be relocating my business as soon as possible.
  
  Sincerely,
  
  *************************

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