Business ProfileforOak Harbor Animal Hospital P.S.

On November 1, 2024, we adopted ****** from the Best Friend's Veterinary Center. They did not disclose that the kitten had a hernia at the time of adoption. When we brought her back a week or so later for her shots, we were told that the vet could fix the hernia at the time she was spayed and that they knew she had a hernia. On March 6, 2024, we brought ****** in for her spay and hernia repair. At that time, we received in writing that ****** would be spayed and have a hernia repair. **************** examined ****** while we were in the room pre-operatively. We verified with her that ****** was to have a hernia repair AND a spay. **************** visualized the hernia and verbalized to us that that was the plan and that it would be an easy fix. We picked up ****** from surgery and brought her home later that day. We noticed that she still had an abdominal bulge where her hernia was. That evening, we sent the vet pictures and we had a telephone check in - they didn't tell us that **************** did not repair the hernia. At the time, we thought that the swelling was routine post-operative swelling. Today (March 8), we noticed that the bulge was still there. I sent the vet's office pictures and **************** personally called me back. She said that she didn't fix the hernia and that "she missed it because no one reminded her". She said that she treated ****** "like any other cat". I asked her how she could make this mistake when we had discussed the hernia repair with her in person that morning AND that she had visualized and examined the hernia. She said, "I made a mistake. I am only human". We were charged and paid for our cat to be spayed - a procedure that the vet "forgot to do". **************** stated that our money for the procedure would be refunded. I spoke with, *******, the office manager directly after this call. ******* said that our money had already been refunded. 3/20/24 We still have not received our refund for the hernia repair charge that was promised.