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ComplaintsforYi's Alterations
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Complaint Details
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Initial Complaint
10/25/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I brought in a dress to Yis alterations to be taken in at the side. The seamstress and owner were present when I dropped it off. The dress was brand new with tags. I tried it on so the seamstress could mark where to take it in. I brought the dress in with a cover over it and it was in excellent condition when I dropped it off. I was promised that it would take 3 days for the alterations and was told that I would have to pay cash. I did not have cash on me at drop off so the owner said I could pay at pick up. I called to see if I could pick up the dress a day earlier and it was ready. I went to pick it up and had to pay before I was even given the dress to take home. I paid $38 dollars cash for the alterations and my receipt was taken because it had my ticket number on it. I took the dress and walked out of the place. I was inspecting it on my way to the car when I noticed two snags on the front of the dress that were not there before. The snags were very noticeable on the silk material. I immediately went back inside to express my concern. The owner denied that they had anything to do with it even though my dress was in great condition with tags when I dropped off and none of us noticed any snags because there were not any. He kept saying no and that they just altered the side but had nothing to do with the snags. i respectfully mentioned that the dress was not like this at drop off and that they could have accidentally snagged it as they were altering it. He said no and that it's not their problem. He offered no apology, concern, and no offer to remediate the situation. He spoke over me when I did not once raise my voice. When I realized I was not getting anywhere, I said that I was unhappy with the service and I would not be returning. He made no comment. I left. I am extremely upset. I paid over $100 for this dress and alterations. I did not get my money back and was offered no apology. I can not return this dress and I cant dispute it because I paid cash.
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BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
7515 Martin Way E
Olympia, WA 98516
Business hours
Today,9:00 AM - 6:00 PM
MMonday | 9:00 AM - 6:00 PM |
---|---|
TTuesday | 9:00 AM - 6:00 PM |
WWednesday | 9:00 AM - 6:00 PM |
ThThursday | 9:00 AM - 6:00 PM |
FFriday | 9:00 AM - 6:00 PM |
SaSaturday | 9:00 AM - 4:00 PM |
SuSunday | Closed |
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.