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Find a Location

Hawk's Prairie Ace Hardware LLC has 1 locations, listed below.

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    Business ProfileforHawk's Prairie Ace Hardware LLC

    Hardware

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    Hawk's Prairie Ace Hardware LLC offers the sale of hardware, home, lawn, garden, plumbing, lighting, storage and building supplies.

    Business Details

    Location of This Business
    1401 Marvin Rd NE #201, Olympia, WA 98516
    BBB File Opened:
    8/9/2023
    Years in Business:
    2
    Business Started:
    1/21/2022
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Ace Hardware
    Business Management
    • Mr. Brian Hutchinson, Member
    • Ms. Tamara Harrison, Member
    Contact Information

    Principal

    • Mr. Brian Hutchinson, Member
    • Ms. Tamara Harrison, Member

    Customer Contact

    • Mr. Brian Hutchinson, Member

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/21/2023

    Complaint Type:
    Product Issues
    Status:
    Answered
    I purchesed a $13.99 dimmer switch plus tax from Ace Hardware while on vacation in ************, ** (and the item is within the 30 day return window,) for my home that is 90 miles away. Upon returning home I realized this switch would not work with my home's wiring and I left the switch in the original packaging unopened. I also have the original receipt. As I figured ACE Hardware is a nationwide chain and the "Friendly Place" I could just swing by my local store and return this item in *****, **. Upon entering the store the clerk was extremely rude, informed me she could not do the return as it was not the original store it was purchsed at and advised me to either drive the 4 hours to return the item or call other stores and beg them to return my dimmer switch. I checked the receipt and there is no return policy on the back of the receipt. I then called the corporate store and she also advised me that I would need to drive 4 hours to return the item to the original store for a refund. Not counting 4 hours of time but this trip would also cost me around $75 in gas to return a $13 item, this is completely rediculous, it would be cheaper to throw it in the trash. I asked the corporate rep why people are not informed of this with a return policy ahead of time and she could only apologize, she said the policy isnt even listed online and she agreed that this is a problem. With ACE being a nationwide chain I dont see why I should have to do all of the leg work, spend $75 in gas and 4 hours of my life I will never get back to return an item, major chains like ********** or Lowes I can purchase anything from any store and return said item in any store across the entire *************. *** is ridiculous, I will never shop there again and honestly I will make sure no-one I know will shop there either. In our town there is a ********* and Lowes very nearby, I will go to them evrytime and avoid ACE completely. Basically with no policy this is a bait and switch scenario.
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    Customer Reviews

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