ComplaintsforMaddox & Laffoon PS

• Initial Complaint

  04/19/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am disabled. I was approved fully favorable. I have been awarded a back pay for myself and my daughter from 2017 and a monthly amount. Starting December 2022. My attorney went to fedral court with me. So she gets 25% plus 7 thousand of my back pay. I received my daughter back pay back in December 2021. I was told the attorney was working on mine. I found out they coded my claim wrong this month. April 2022. So this entire time I have been waiting no one has been properly working on my case. I feel completely neglected and lied to. The guy who was working on my case works in the front and always seems stoned. Talks extremely slow. And forgets what he is doing. He said he was working on my case. My attorney said ***** was working on my case. But in the end only if I called would anyone actually work on my case. I have been extremely patient and understanding. Until the guy at the front admitted he was supposed to call two weeks ago. He only called because I called him and asked for an update. I am very concerned I'm paying out all this money for people who arent even willing to work for me. I have yet to recive payment, so they have not been payed. But they refuse to drop me as a client because they would not get payed at all. As soon as I recive my settlement they will automatically take over ******. I dont understand what I'm paying for. I dont understand why no one has done the work.

  Business response

  04/20/2022

  ****** frustration is warranted, as employees of the ****************************** (***) do make mistakes resulting in delays. Part of our job is to help remedy those mistakes to ensure that our clients are properly and promptly paid their Social Security Disability benefits. We have been working with **** since September 2018. We represented her in Federal District Court, the **************** and at two administrative hearings. Our efforts resulted in a finding of disability, and she and her daughter are both currently receiving monthly disability benefits because of our work. The issue she is concerned with is that the *** has not yet paid her back-award of benefits. We learned that the ************** coded the case wrong (assuming an SSI claim that did not exist), and that they were waiting for an electronic communication from the *** District Office before releasing the Title II funds. We are not provided electronic access for this part of the process, so had to piece it together through several phone calls to the ************** and the **************** I believe that the problem is solved, but now we must wait for *** to issue the back-award. We have no control over that process or the *** timeline. Please be assured that nobody in my office is "stoned" - that is an unwarranted assumption on ****** part. My staff work under my direction and supervision. I have carefully reviewed the actions taken on ****** behalf to shake loose her back-award, and everything has been done properly. I do understand her frustration and impatience, but the delay in getting her back-award faster is not due to any action or inaction on our part. She has not, by the way, paid for any of our services. Fees are contingent on winning and are a percentage of the back-award. We essentially work for free until all funds are released, and bear the risk of not being paid at all if we do not win the case. Thank you for this opportunity to respond. Please call me if you require any further information or clarification. ************.    

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