ComplaintsforTitus-Will Hyundai

• Initial Complaint

  07/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I brought my vehicle on the 10th on June to get recalls taken care of. They did a routine full inspection on the car. After they were done working on it they did not inform me verbally about any issues on the car. On the 6 of July my front left tire started to fall apart and ripped up the abs wiring. They did not tell me or write anywhere that my tires where unsafe to drive on or not road worthy. But when I called them today (7/8/24) they said my tread on my tires at the time of inspection was 2/32 which is extremely low, and doesnt make sense why they did not inform me. It also didnt say on the inspection paperwork how low the tread was on my tires. When I called they kept saying it isnt their fault, which doesnt make any sense because of how low the tread was when I brought it in and they didnt communicate at all. I would have gotten new tires the same day if they would have informed me. I went to ******************* to get it looked at 7/8/24 and they said I need to get my wiring completely redone by a wiring shop. The cost of a new abs wiring harness is over 2000 plus labor.

  Business response

  07/15/2024

  Were sorry to learn that Mr. ***** experienced tire failure, but vehicle repairs are the personal responsibilities of vehicle owners. 

  Please know that a vehicle inspection report is automatically generated and provided to every customer as part of our checkout process. ************** was no exception and his report clearly indicates the condition of the tires. A copy of his report is attached. 

  We have no way of knowing what ************** did with the report after he left our dealership, but we did speak with him after his tire failure and reminded him that we provided him with the report that identifies several recommended services. While he seemed to acknowledge this, a person who identified himself as Mr. *****s brother later called our service manager to argue with her. He used profanity and other abusive language, making it difficult for her to converse with him in any meaningful way. 

  Were sympathetic to the issues that ************** had with his vehicle, but all we can do is advise a customer with what repairs are needed. It is the responsibility of the customer to make the decision as to how to move forward. 

  Please feel free to contact me if you have any additional questions or concerns.

  
  

  Customer response

  07/15/2024

   
  Complaint: 21956781
  
  I am rejecting this response because:

  with how bad the tires where, I feel like they should of verbally informed me. They also did not state on the paperwork how bad they were. Also with how the tire did tear up it shouldnt tire into the abs wiring. Part of the recall had to do with abs, so I feel like they did not put the wiring back properly there for should be held responsible for damages. 
  
  Sincerely,
  
  Camden Short

  Business response

  07/29/2024

  The recall for the *** was for a fuse in the fusebox. The fusebox is located under the hood and has no proximity to the wheels or tires. It has nothing to do with the *** wire, which ************** has stated was damaged when his tire failed. ************** was informed of the condition of his tires both verbally and in writing when we closed out his transaction. Again, car dealers are not at fault for the failure of the consumer to maintain their vehicles.

  Customer response

  07/29/2024

   
  Complaint: 21956781
  
  I am rejecting this response because:
  They said they verbally informed me about the tired, but they never did. All they did was give me a paper and said I was good to leave 
  Sincerely,
  
  Camden Short

• Initial Complaint

  04/25/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  Sold us a car until false pretenses of delivery within two months. Promised to pay all car payments until car arrived. Promised to pay insurance until car arrives. Then promised to wave downpayment to fix issues. When we picked up car, they took everything away without telling us. As in, they expected money we agreed not to pay and expected not to pay, and called us a week later to let us know if we didnt provide the downpayment they would call the police on us and report the vehicle stolen, and send us to collections for $8k.

  Business response

  04/26/2024

  We have been in contact with **************** and her husband and it is my understanding that they are satisfied. Please them them know they may contact *********************** at *********************************** if they have any additional questions or concerns. Thank you.

  Customer response

  04/26/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  04/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The first time the issue occurred was in May of 2023 when my 2017 Hyundai Tucson's check engine light came on and my car went into limp mode. I checked the error code with a reader that showed that the Engine Knock Sensor had been tripped. I called the Titus-Will Hyundai and informed them of what had happened as well as the code and stated that I had called for a tow and that my car would be coming in. I attempted to call for an update on my car several times in the week and a half that it was at the shop but was unable to reach anyone nor receive any return calls from the messages I left. I had to physically show up at the dealership nearly one week after it got there to get any information and then call them a few days later to find out that my car was completed ( a new Engine Knock Sensor installed) and ready for pickup and there was no cost as my car was still covered by the Hyundai extended engine warranty as well as the extended warranty that I purchased at the time I purchased the car. No loaner was offered or supplied.The second time was a mere 3 months later, August of 2023 when the same thing occurred again and I returned my car to Titus-Will Hyundai reporting a repeat of the same issues as before. They had my car for 2 1/2 weeks that time around with no attempt to contact me and me having to call them again for updates until they called me to say that it was complete (another new Engine Knock Sensor installed) and ready for pickup. Once again no Loaner was offered or supplied.The third time another 3 month later in November of 2023 for the same exact issue as the last 2 times. I returned my car back to Titus-Will Hyundai informing then that it was a repeat of the same issue as the last 2 times and they still have my car to this day 04/10/2024. I have received only 2 calls from them during this time with any information about my car. I have had to call for updates. At 13weeks in I was given a loaner and my extended warranty was to be used for repairs.

  Business response

  05/01/2024

  Since this complaint was filed, and before we ever saw it, our Service Manager and Director of ************* had worked with Ms. ******* to resolve her concerns. It is my understanding that she is satisfied, but please feel free to contact us if that isnt the case. ***********************, our Director of *************, can be contacted directly at ************************************ Thank you.

• Initial Complaint

  07/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Our Hyundai ****** threw a rod in January of 2023. We had the car towed to Titus-Will Hyundai in ******* in January 2023.We were told that the company knew there were **** motors that were milled incorrectly and ours was one of those. We have contacted the dealership on 12 different occasions to get a status on our car with NO return call to any of our calls. The only time we get answers is when we show ** in person.We have been told that the factory had demanded pictures of the damage and all maintenance records from the dealership, and that they were waiting for a motor. We were offered one week of a rental car only.It is now July 6, 2023 and the dealership STILL has our car.

  Business response

  07/10/2023

  The Millers picked up their vehicle today and it is my understanding that they are satisfied. Please feel free to contact me if you have any questions or concerns.

  Customer response

  07/10/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  05/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  The engine on my Hyundai Tuscon blew up in February 2023. I had the car towed to ***************. It has sat there for nearly three months without attention. They submitted a warranty claim to Hyundai, which was denied. They then sent me an estimate for the repair, and I replied telling them that I am willing to authorize the work as soon as they tell me what Hyundai warranty will apply to the engine after it is "remanufactured". I have asked for that in writing from Hyundai (or a contact number for who to contact at Hyundai), and I have asked for information on when the repair can be scheduled and how they wished for me pay for it (e.g., downpayment, payment in full, etc.). My e-mails are repeatedly ignored. I have been forced to rent a car for the past three months at nearly $1,000 a month, while *************** ignores senior citizens, such as myself. It should be a Consumer Protection Act violation for companies to ignore their customers' inquiries.

  Business response

  05/12/2023

  We have been working with this customer to resolve her concerns. It is my understanding that her vehicle will be ready for pick up early next week and she is satisfied at this time. Please feel free to contact me with any additional questions or concerns. Thank you.

  Customer response

  05/12/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  They worked very hard to address my concerns.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  10/07/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I have had a number of issues since my oil change a couple weeks ago. The gasket on the oil filter was cracked and oil.leaked everywhere in addition to my oil and check engine light coming on. Took it back and they redid oil.change and apologized for the issue. Less than a week later, my check emgine light comes on. I had already had a previous appointment set for a recall so I asked them to diagnose the check emgine light so. They kept it for 2 days and stated they think it was the gas cap. Now today (2 days after I got it back) the check emgine light came on again and the car stalled then died ON THE FREEWAY! I drive 75 miles round trip for work and this is unsafe and u professional. We're waiting for the tow truck and when my husband spooked with ***** at the service center, he said "well it could be something else we don't know". We asked for anloaner as my concern is that the 2ngine issues stem3d from the bad oil change, and we were told we'd have to pay $25 a day for a rental. This is u acceptable for multiple reasons. My car has less than ****** on it and there were never any issues until the *** oil.change occurred at the end of September. We can't get customer service on the phone. I could have been grossly injured had I been *** further down the freeway. I've reached out the ***************, director of customer service, as well as *******, oil.change center Manager and Noone seems to want to take responsibility for this issue with my car. This absolutely should be covered under the ***** Will warranty (whatever the issue is). I can't get a straight forward answer on the issue and fix and I can't get to and from work. I want the true issue with the car found and fixed at no cost to me, or, I want ***** will to make it right with a new car that doesn't cost me anymore out of pocket. I have been a great customer and paid my car loan down so any out of pocket should not occur.

  Business response

  10/12/2022

  We were aware of this customer and her concern prior to receiving this complaint. We worked with the customer and resolved her concern. As far as we know, she is satisfied with the resolution. Please feel free to contact me with any additional questions or concerns. Thank you.

  Customer response

  10/12/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******************************* (maiden Name **********)

• Initial Complaint

  09/02/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My mom purchased a vehicle from ***** will, this is her 4th vehicle from this location. She received a recall notice in regards to electrical issues with the lights. They suddenly stopped working and she is unable to drive her vehicle in the morning because the lights are not bright enough to see the road. ***** will gave us an appointment in late October and when we asked to possibly move the appointment up or get a loaner car, we were told, "everyone has problems," and that all of their rentals were broken. This is absolution unacceptable. When asked to speak to a manager, we were stone walled. The service department evaded our questions. The ** and other management here should be fired.

  Business response

  09/07/2022

  This concern was resolved before reading the BBB complaint.

• Initial Complaint

  01/09/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Weve had to take our 2015 Hyuandi in at least 5 times over the last 2 years for a water leak. The first time the entire trunk and backseat were flooded. They added a seal around the taillights. The water leak continued. The dealer had our car for long periods of time (once over a month) and provided no courtesy vehicle leaving me without a car. The issue still isnt fixed and my car is leaking water into the backseat. Ive called Hyuandi and get we cant take any water leaks right now our leak specialist isnt around right now Ill call you right back to let you know who is taking leaks for us your service provider is out so Ill have him call you back only to never receive a call back. Here I am with a car I cant drive or else my sons car seat will be flooded with water and the dealer is telling me to wait for a call that never comes.

  Business response

  01/24/2022

  Thank you for bringing this matter to our attention. We are reaching out to ******************** in an attempt to resolve her concerns. In looking at her service history, it appears that the leaks were all in different locations on her vehicle so if she has a recurring leak we definitely want to take a look at that. She has an appointment to bring her vehicle in on 2/8/22. Its possible that her warranty will cover a rental car so we will investigate that option as well. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩