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ComplaintsforSouth Hill Village
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/29/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Mom lived at South Hill Village, Apartment 185, ******************************************************, **************.She passed away February 10, 2022. I turned the keys and pendant in on February 12, 2022. The room was left in excellent condition. I turned everything into ***********************, the *************** Manager. She said it would take about 2 weeks to get a prorated check for the remainder of February which would be mailed to **** called ***********************, *************** Manager, again on March 10, 2022 and spoke to her in person. I said I had not received a prorated check yet and was following up. She said she would follow up with the corporate office and the amount due to me was $4077.14.I have still not heard or received any payment in the amount of $4077.14 from South Hill Village. It is approaching two months.I left a detailed message, March 28, 2022, with the Eastern ********** **************** ************** for their assistance requesting a timely resolution in receiving the prorated amount of $4077.14. The monthly invoice for February was $7,435. She did not owe any outstanding bills and was always on time will all her invoice payments.Business response
04/11/2022
Please see attachedCustomer response
04/15/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.