ComplaintsforOrting Animal Hospital
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Complaint Details
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Initial Complaint
07/02/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I went to the Orting Animal Hospital for an urgent care visit, hoping that they would help my cat who was showing symptoms of a UTI. Upon arrival, they took her in and I signed the form allowing them to treat my cat. I was sent there by her primary care vet who was expressing a sense urgency for her to be seen because a UTI can be life-threatening. After hours of being there at Orting Animal Hospital, they did not treat her because they said she was uncooperative and they were unwilling to prescribe the antibiotics she needed to cure her UTI. They wanted me to return to spend more money to do more testing before they prescribed her medication she needed. They sent me home with painkillers and her condition worsened. She began to urinate blood and lacked energy to an alarming degree. I called them back to try to get the prescription for the antibiotics because the vet told me he would be inclined to prescribe her the antibiotics if she urinated blood. They declined my request unless I agreed to further testing. I believe this is not only malpractice, but they lied to me about what would be available to my cat if her condition worsened. I would like a full refund because I had to pursue a different vet who, after hearing her symptoms, treated her immediately. I believe Orting Animal Hospital intentionally withheld care to take more money from me. This animal hospital is not equipped to handle sensitive animals who are in pain and/or distress.
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Contact Information
215 Whitesell St NW Ste 109
Orting, WA 98360-9329
Business hours
Today,8:00 AM - 6:00 PM
MMonday | 8:00 AM - 6:00 PM |
---|---|
TTuesday | 8:00 AM - 6:00 PM |
WWednesday | 8:00 AM - 6:00 PM |
ThThursday | 8:00 AM - 6:00 PM |
FFriday | 8:00 AM - 6:00 PM |
SaSaturday | 8:00 AM - 6:00 PM |
SuSunday | Closed |
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.