ComplaintsforThe Cowlitz River Lodge
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Complaint Details
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Initial Complaint
11/15/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I stayed in the Cowlitz River Lodge at ******** from Nov 5- Nov 9 for elk hunting. On Nov 6 after I woke up, I saw a bed bug crawling across the bed and killed it. I told the front desk but they insisted that they had never had bedbug issues. They changed my room to the adjacent room but it didn't help. On Nov 7 I started to see bed bug bites on my body - from my neck, chest, arms, hands, ****, and legs all the way to my feet. After I got back home, on Nov 10, these bed bug bites went worse and super itchy and painful. I couldn't fall asleep well. And my home also got bedbug affection. The motel charged $129 per night and I spent $566.57 for my four nights there, got very serious bed bug bites that affected my home. This is so ridiculous!!! I request a full refund, compensation, and an apology!!!!!Business response
01/02/2023
When the Guest complained about the Bed bugs we inspected the room and there was no evidence of bugs.
We have had no complaints before or after. We also sprayed the room and did a deep clean after the guest was moved to a new rooms. Still no evicednse of bugs.The Guest never asked for a refund or showed us any evidence of bed bugs.
In the name of customer relations We have issued a $250 refund see attached PDF.
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Contact Information
13069 Us Highway 12
Packwood, WA 98361
Business hours
Today,7:00 AM - 10:00 PM
MMonday | 7:00 AM - 10:00 PM |
---|---|
TTuesday | 7:00 AM - 10:00 PM |
WWednesday | 7:00 AM - 10:00 PM |
ThThursday | 7:00 AM - 10:00 PM |
FFriday | 7:00 AM - 10:00 PM |
SaSaturday | 7:00 AM - 10:00 PM |
SuSunday | 7:00 AM - 10:00 PM |
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.