ComplaintsforMark Vincent Construction LLC

• Initial Complaint

  05/04/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On 03/08/2022 I received an estimate of $4,952.16 for a basement remodel with half down due immediately. I paid that down payment on 03/09/2022 and the work then began. On 03/17/2022 I received an email from ******* ********************** asking if I had my own electrician or if I wanted him to use his. I replied asking why that wasn't included in the initial bid and that we did not have an electrician and I specifically asked "is that going to add any additional cost?" He replied that it wasn't included in the original estimate, apologized, and then said he would give it to me at contractor discounted pricing. 04/11/2022 - The next thing that happened is I receive a change order for $2,280 to relocate living room and stairway switches... a total of 2 switches cost that much money? It's amazing to me that it would cost that much but that is NOT the basis for this complaint. My complaint is because he submitted a change order for my approval AFTER the work was complete. I was never informed how much this was going to cost before he proceeded to do the work.Not only that but Mr. ********************** then proceeded to sign and approve the change order that was sent to me, himself on 04/18/2022. I DID pay for this ridiculous amount because the work was done, but it was never approved, okayed, or agreed upon by me in any way and the fact that he then signed a document meant for the customer's approval himself seems shady and dishonest.I am providing copies of all emails, the change request HE signed, and the original estimate.

  

  Business response

  05/04/2022

  This project was rushed from the very beginning. Homeowner was a return customer so I moved my schedule around to accommodate her project. With that said everything was cart before the horse as far as set up. I usually sign contract get down payment and schedule min 1 month out. that way I can put all the materials, subs and vendors together and schedule out so that everyone is in the know well before we start. Simply put with trying to get this project set up and started to satisfy her timeline I did not bid for any electrical, just flat didn't apply. Even if I did I would have had contingency number that would have fluctuated quite a bit because I can't see through walls or ceilings so did not know to what extent the electrical would be. When I did receive electrical invoice I was a bit upset with how much is was as well, and with costs skyrocketing across the board I just didn't realize how much prices have gone up just within couple months time period. I knew she would be upset so I basically gave her my cost with a little discount, essentially I lost money in that regard. As far as me signing C/O that has nothing to do with approval or not, in Buildertrend it doesn't convert to invoice until it is approved, which homeowner did approve on April 15th in an email I approved C/O the 18th. My family has been remodeling homes in the Tri-cities for 35 plus years and we don't carry a dishonest bone in our body. I was as far as I possibly could be with this homeowner, did I s**** up on not putting in some type of contingency so it wasn't such a surprise sure, but once I realized after ******* into project that is was much more than I anticipated I did what I could to make it right. No dishonesty what so ever, never have never will. I take care of my customers and that is why this particular one comes back to us every single year. Not much else to say.

  Customer response

  05/05/2022

   
  Complaint: 17143044
  
  I am rejecting this response because:

   

  I never accused anyone of being dishonest. I've always been happy with this company until now. I also never rushed him except to say that I was excited and asked when they could start. He rearranged his own schedule to accommodate me... not my problem. They had an employee in the past who I always worked with (a ******* I think?) his name was ****** and he always warned me of added costs BEFORE anything was done. That is the key here... that is my complaint. I am upset because I wasn't given a change notice to approve until AFTER the work was completed. I never approved this change order in an email as he is stating. What I said was that I'd pay the amount and I thanked him for the $500 off. I don't like to not pay my bills, that is why I paid. I did not approve this change order. I wasn't given the opportunity to approve it because it wasn't made known how much it would cost until after they finished! I understand that he "cannot see through walls" as he states. What I would have expected was the the following:

  1. he tells me that electrical work is needed... check

  2. he gets his electrician over here to look at the job... check

  3. electrician starts said job and then sees that there's more work involved than originally anticipated and lets the company know... NOPE

  4. company then lets homeowner know the additional price... NOPE

  5. homeowner has a choice as to whether she wants to proceed or find someone else... NOPE, was not given this option

  Sincerely,
  
  *****************************

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