Customer ReviewsforMcCurley Integrity Dealerships

Purchased a certified preowned 2019 Jeep Wrangler. A few days short of having it a month we realize the door hinges have corrosion and are bubbling up. To make a very long story short I was blown off by the service ***** I then spoke to the Sales Manager who told me it was no different than buying a used car that has dings and scratches.....ummm no sir you sold me a Jeep that is rusting out. They then proceed to tell me the 2018-2021 jeeps have a class action lawsuit and Jeep will replace my doors if I'm in the 5 year manufacture time frame. I know they must have known this when they sold it to me. It previously belonged to the wife of someone who worked there and I'm sure they traded it in to avoid getting stuck with a corroding Jeep. I have been completely on my own dealing with **** even thought the Service Manager claimed they would be with me "every step of the way and help me get the claim started" I now have to get it fixed two hours a way in ******* and there is 15 jeeps ahead of mine. I will tell everyone I know do not go here. there is no way they didn't know about these issues and sold me an almost $40k deteriorating rusting piece of metal.

Went to get into car the dummy lights led up, check engine, e brake is on? And setting cruise in park? Teck came out. Tried some things couldn't figure it out, hopes its the sensor. But I've already paid *****!! They said the car was done and my dash was not lighting up when I brought it in. No car! Out ***** see why people think there being husseled.

*** and I appear to have similar experiences with the Honda "integrity" service department. I purchased a "certified" used vehicle and have spent more money on vehicle repairs then paying off the loan of the vehicle. Catastrophic engine failure after sealant applied to valve covers. It took months to repair and check engine light turned on 15 miles after leaving the dealership. Advisor claimed bad gas and no other issues... but the vehicle was returned weeks later with gas leaking from the engine. No accountability or ownership from the service manager, the ** of sales or their direct reports regarding the multiple break/fix failures that caused return trips to the dealership at the customer's expertise.

We are sorry to hear about your frustrations dealing with ************. We are concerned about what you are saying and would like the opportunity to meet with you. Hopefully, we will be able to go over everything and alleviate your concerns. ************* ************ ***************************************

We sold a car to McCurley 6/10/22 for $18,000 - it was taken from us that day by ******. He told me several times we'd have $15,800 paid to the bank "within a couple of days" and a check to us for the balance "as early as tomorrow".After waiting ~4 days and contacting them 4 times we finally got the check for the $2020 balance.It's now 11 days later and the bank still hasn't been paid. We have called McCurley a ton of times. First we were basically told to **** it up and keep waiting. Now it's transitioned where are told they will "check with accounting" and get back to us. Today I was told same thing, and he'd call me "right back in a few min.". 30 min no call back. So I called accounting and was told they aren't even there. When I got in touch with the same sales manager, he told me he messaged accounting and was waiting to hear from them. SO...he didn't realize there's no one in accounting right now? He made it seem like he'd call me right back when he found out.**My Dad (that sold the car) is 83 years old. He's bought his last 4 cars at McCurley (3 brand new). He's never gotten service done anywhere else since the day they opened the Honda dealership. He was so happy with McCurley for so many years - his heart is literally broken by this.**

**************,We apologize for the lack of communication from us and what appears to you as getting the run-around. I assure you that was not our intention, and we strive each day to take care of all our customers. There are no excuses to be made. I can only offer to you a timeline of the events as they happened and let you know that all monies owed to your father and the bank have been paid.6/10 (Friday)- Accounting received physical paperwork for the purchase.6/11 **************************** closed 612 (Sunday) ****************** closed 6/13 (Wednesday) -Check was given to your father and check sent to lien holder 6/21 (Wednesday) -the bank had yet to process the check we sent so we issued a stop payment on that check 6/22 (Thursday) -We issued another check and hand delivered it to the bank and paid off your fathers account.6/22 (Thursday) -We received email confirmation that Gesa processed the payment.Thank you,McCurley Integrity Honda