264 Customer Reviews
Sort By
Review from Craig M
3 stars04/08/2024
Our service isn't complete yet. We started the journey march of 2023 and were told to expect around 6 months from start to finish. The initial phases started off smooth, financing, planning, permitting etc. Customer service was good and kept us up to date with the phone application. When scheduling the install of the new roof, we didn't hear anything for several months and finally got it installed in September. From there we didn't hear anything from Solgen about panel installation until December of 2023. This was scheduled a week later and when the installers arrived it was cold, and they were unable to remove the ice from the roof and left saying someone would call the next day to reschedule. I didn't hear anything for 2 weeks and then called and left a voicemail. A week later I got a call, and the installation of the panels was scheduled. The panels went up February 2024. About a week later they called to schedule the inspection and on the inspection date the inspector never showed up. It's been 2 months, now April of 2024, and I've called multiple times and left voicemails trying to get the ball rolling on the updating of the power box and inspection of the solar panels and have not had a response. Another aspect of this is that the original financer dropped out in December and did not specify why. At this time Solgen had also made adjustments to the solar system because they had updated the installation of the panels to a newer updated type. Solgen attempted to get an extension for the loan, but it was denied. Solgen was very prompt to help us apply with a new financer, Good Leap. It has now been over 1 year since we started this journey of having these installed and running and the project is currently in limbo, and we are on our second loan servicer. At the moment we are unsure what is going on because no one has responded to our calls. So far from what I have seen the workers are great and things have been installed well. However, I am no expert.Review from Steven E
1 star02/21/2024
My experience with Solgen was ok at first. My experience now is that they have very Poor communication, project management, and scheduling skills. My system is still not functioning properly. Frankly I'm amazed they are still in business.Review from Randy S
5 stars02/06/2024
Ive had my panels installed a couple years ago and Solgen power had to go through a lot of problems with my Energy company (Duke energy). And issues with my HOA approvals and countless city and county permits. But overall Solgen power did a wonderful job installing my panels and the **** contractors were all on schedule and polite. Solgen power went through a lot of c*** with city and county officials to get my panels activated and I appreciate the effort and kindness from this company. I would recommend Solgen power to many people wanting their electric bill gone in spring, summer and fall months. Remember everyone Dec,Jan,Feb,half of March youll receive a bill from your Energy company for lack of sun. ( Im still hoping that Soren power will start selling backup batteries soon). That way I can disconnect (Duke Energy) that constantly goes out. Thanks Solgen power
Solgen Power LLC Response
02/07/2024
*****, thank you so much for your glowing review! We are glad to have helped you along your journey for power production. We have begun to include storage options with our projects, we have sent your request for battery installation to our Sales team!Review from RAYMOND I
2 stars11/16/2023
************************* LLC WAS THE GENERAL CONTRACTOR ON MY SOLAR INSTALLATION. THE ACTUAL INSTALLERS WERE CORE ENERGY GROUP OUT OF *******. I HAVE HAD A DIFFACULT TIME GETTING THE INSTALLERS TO RESPOND TO ME . YOUR SOLAR PANELS ARE NOT PERFORMING THE WAY I WAS TOLD THEY WOULD 26 KW WHICH HAS DROPPED TO 10 KW WHAT A RIP NOT EVEN DOING 1% OF WHAT WE WERE TOLD IT WOULD DO . DUKE ENERGY VERIFIED WE ARE ONLY PRODICING **** KW *** IF THAT...Review from Gregory S
2 stars10/03/2023
Initially we were very pleased with the Solgen Power solar power system. However after a year we noticed that we payed MUCH MORE than a pittance to ****************. In performing an analysis of power consumption vs solar generation it was clear that the system was significantly under designed. That is, the system produced only 62% of our consumption over 2 years rather than the 94% promised in the initial presentation. After 6 months of nagging the company, they finally took the time to design and propose corrective action. But, they wanted $24,000 to install the make-up system. Rather than just allow us to pay for materials and split the labor, they wanted us to pay the whole cost of the installation. Worse yet, our neighbor that has a Solgen system, produces only 21% of consumption after performing the same analysis and they responded to his query that the system works as designed. Needless to say, they are also unhappy. I would not recommend Solgen Power.Solgen Power LLC Response
10/04/2023
Solar offset is an estimation that is not guaranteed, as it is a constantly changing calculation with variables that can change every day. Our goal is to design and install a system that maximizes your solar offset based on the information available at the time of installation. While we do our best to provide a system to meet your goals, there are many factors to consider. We appreciate your feedback. It's important to note that our guarantee is to install the specified system size that was agreed upon during the initial project planning. This means that if you wish to add additional solar capacity for a further offset, any additions would be considered a new project. This approach ensures that all necessary steps of the process are revisited, including site assessment, design, permitting, and installation, to ensure the new system integrates seamlessly with your existing one.Review from Jennifer H
1 star08/21/2023
We started our journey with Solgen in early fall 2022. They said it would take 3 months to install, 6 to start. They installed late May 2023 and we are still waiting to turn it on. I have sent multiple emails, texts, and calls over this past year and response times are weeks, even over a month in between. Our building inspector showed up today and said it took him months to coordinate it because their response time was so slow. Our customer service manager has turned over so many times I can't count, there is no reliable point person. When we do hear from someone we get differing answers per exchange. We received one "I apologize for the wait, we are changing some of our processes." But nothing more than that. I can't even get someone there to call and talk to me about my complaints. I am NEVER a complainer, but I sure wish I had gone through a different company, this has been beyond ridiculous, especially for a price tag of over 50k. I am literally making monthly payments currently about 10 months after starting with them with nothing working. I have never had such bad customer service in my life.Solgen Power LLC Response
08/22/2023
We sincerely apologize for the ongoing inconvenience you've experienced throughout your journey with Solgen. We understand your frustration and disappointment, and we want to assure you that your concerns are being taken seriously. Your experience is not reflective of the level of service we strive to provide to our valued customers. We acknowledge the delays you've encountered from the initial installation timeline to the ongoing issues with response times and communication. This is certainly not the kind of experience we want for any of our customers. We are genuinely sorry for the miscommunication, the turnover of customer service managers, and the lack of a reliable point person. Please know that we are committed to rectifying this situation and ensuring that your solar installation is completed promptly and efficiently. We are actively reviewing and streamlining our processes to improve our response times and communication with customers. We understand the importance of timely and accurate updates, especially given the significant investment you've made.Review from Amha W
5 stars08/02/2023
Solgens service for installing solar power was great. They finished the project with less time than what we were expecting. Good customer service and after installation follow up. Thank youSolgen Power LLC Response
08/07/2023
Thank you so much for sharing your experience, we are so happy to help any homeowner go Solar. We have fantastic options for power ownership.Review from Scott R
4 stars08/02/2023
I found that the customer support at ******************** is excellent.Solgen Power LLC Response
08/04/2023
We truly appreciate the trust you have put in us, with all the work we are completing for you! Thank you so much for your review, please let us know if you need anything.Review from Winnette Y
5 stars08/02/2023
We are so happy with our new solar system. We are producing more power than we use and are enjoying the benefits of having a ZERO BALANCE on our energy bill each month. The experience with Solgen from start to finish was seamless and the team has been fantastic. The whole process from ordering, installation, financing, and support has been wonderful. We highly recommend this company for your solar needs.Solgen Power LLC Response
08/04/2023
Thank you so much, reviews like yours are incredible. We appreciate you taking the time to share your experience with the community, and congratulations on going Solar. Please let us know if you ever have any questions!
Review from Gerardo P
4 stars08/02/2023
I really appreciate the way Solgen handled our solar power project.From start to finish communication was top notch and the project went smoothly.The only reason why I'm giving 4 stars instead of 5 is because a few months after the project was completed, we found a leak somewhere on our roof.Fortunately, this was not in the same location where the solar panels were installed but in hindsight, I would have liked Solgen to refer me to someone that could do a full roof/attic inspection at the beginning of the project so that we replaced the roof (if needed) and bundled the roof replacement with the solar project for even bigger savings through tax incentives.Solgen Power LLC Response
08/04/2023
We truly appreciate this feedback! We are always looking to improve our processes, and we're always striving to improve every Customer experience with our company. Thank you so much for your four-star rating and congratulations!
Customer Review Rating
4.12/5stars
Average of 264 Customer Reviews
Customer Reviews are not used in the calculation of BBB Rating
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.