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Find a Location

Midas Auto Service Experts Port Orchard has 1 locations, listed below.

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    Business ProfileforMidas Auto Service Experts Port Orchard

    Auto Repair

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    4 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    This company offers all types of mechanical auto repair services.

    Business Details

    Location of This Business
    1774 SE Mile Hill Dr, Port Orchard, WA 98366-3512
    BBB File Opened:
    10/1/1996
    Years in Business:
    46
    Business Started:
    11/1/1977
    Business Started Locally:
    11/1/1977
    Type of Entity:
    Corporation
    Business Management
    • Mr. Tom Lagenour, Manager
    • Mr. James Newell, Franchisee
    Contact Information

    Principal

    • Mr. James Newell, Franchisee

    Customer Contact

    • Mr. James Newell, Franchisee

    Industry Tip

    BBB Tip: How to prepare your car for winter

    Customer Complaints

    4 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/19/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    So, I went to Midas on Mile Hill in Port Orchard, WA back in October of 2023 for a heating issue or possibly a coolant leak. I know that because it was after my birthday and well before Halloween.Midas told me, as far as my coolant, it was a hairline crack near the radiator. I also recall they said my coolant was contaminated. Then they went to replace the pipe leading from the reservoir to the radiator, they told me, "So that kind of part is not able to be found because it's 'no longer made for (my) make and model.' However, they found something similar that could work with it. It was able to fix it for a while. Still, they were able to do the job within the day. Not within an hour, but the day. And I got through the holidays with a working heating system. At the time, I was overjoyed to have had it done promptly.Now, a week before Valentine's *** 2024 - I experienced the same issue again. I submit a request for an appointment (on a Sunday when they're closed), and they say they'll respond to me the next morning. I waited until 1 pm to call ***** ****** never saw it in their system. However, they offered to set up an appointment to see what the issue is, if it's the same one. I'll admit, I'm anxious to hear the results coming that day as I detest being taken advantage of.

    Customer Reviews

    0 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Local BBB

    BBB Great West + Pacific

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