ComplaintsforA&K Construction
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/27/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
We hired this company on 4/20/24 to rip out our driveway and lay new a one. Gave deposit check on 4/21/24 for $4650.00 and told him we wanted a contract prior to install. He told us two weekends in a row that he would bring the contract and never did. Our scheduled job date of 5/6/24 was delayed (due to weather). We never got a call for a new install date. After waiting and no communication we decided we wanted to cancel and get a refund. He advised it would be 30 days for the refund to be processed. This was relayed via text on May 9th (which I have included that shows the date and his phone number). We waited for the 30 days to be up and attempted numerous times to get ahold of him and he has refused to answer phone calls or texts and we have not received our down payment back. I called the company he said he was ordering the concrete through, and they never received an order from him. I have included the invoice, the texts advising of the refund and a picture of the check that cleared our bank on 4/24/24.Business response
06/27/2024
I have been in contact with *************************** to resolve this issue. Once we come to an agreement. Im sure he will communicate with you hopefully. Thanks.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.