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ComplaintsforDeck Pros LLC
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Complaint Details
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Initial Complaint
07/08/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
We contracted with *******************, Deck Pros, on 8/25/21 to rebuild our front deck and make improvements on our back deck. We gave him checks for nearly one half of the total cost, ****** dollars, (we had written the 3rd check but Beau never came to pick it up), but despite the fact many start dates were scheduled no one ever showed up for any of these dates. Sometimes we would get a call, sometimes an e-mail, but many times, no communications they would not be here. We had been told once COVID was interfering with their ability to start the projects. We received an e-mail from Beau on Jan 19, 2022 stating we could cancel the project, which we accepted and he said he would give us a full refund, we accepted and h said he would hand deliver a cashiers check to us on January 24th, 2022. We have not seen him nor the check.We are an elderly couple who would like to have our money returned so we can put it back into our savings account. Any assistance would be welcome.Thank you! Jan and *************************
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Customer Complaints Summary
6 total complaints in the last 3 years.
0 complaints closed in the last 12 months.