Business ProfileforB More Electric

We had several problems with **More Electric of *******, **., installing a full-house generator. Do not use this company!They did know the proper place to put the generator to comply with county safety requirements.When they had to change the estimate because of their mistake, they sent one double the amount it should have been.They bought the wrong automatic transfer switch. Their own employee even said so, but the boss denied it.They insulted us and responded to every mistake they made with double talk.Long version:When the **More guys came out to look at our property and give us an estimate for the project they said theyd place the generator next to our house and next to our propane tank. It turns out a generator must be at least 10 feet from a propane tank to pass inspection. The company apparently was unaware of this. They then suggested putting it on top of our septic tank. Again, they didnt seem to know that too was not feasible. The propane company suggested moving the propane tanks about 15 feet away. **More suggested moving the generator instead, which required a trench be dug to bury the lines. **More sent us a new estimate that included parts and labor for a 35 foot trench. If we hadnt checked we would have paid double, since the trench was only 17 feet long. When we questioned the estimate **More refused to admit it had made a mistake (or maybe it was deliberate?). The boss tried to say it was our pickiness that led to the generator having to be moved, rather than the *** and safety concerns.At the start, **More purchased the generator and transfer switch for us at a 25% markup and said an annual inspection was the reason for the sizeable markup.When the electricians arrived to begin the first stage of installation the leader of the team said because they had purchased a 100 amp transfer switch we would have to decide what rooms and/or appliances we wanted to include in the circuit. We were shocked. We had contracted for a FULL-HOUSE generator and had paid more than $5,000 for one that was more than powerful enough, but since **More had purchased the 100 amp automatic transfer switch instead of a 200 amp, is was a plain waste of money to buy this large generator. Its capacity couldn't be used.The electrician **More's own employee! actually said, If it was my house I wouldn't use a 100 amp switch. He recommended using the 200 amp.Which, of course, would cost more money. When we asked why **More bought too small of a switch, we never got a satisfactory answer, just a bunch of double talk.Through our own investigation we discovered the generator they bought came with a 200 amp transfer switch as a package deal. But **More didnt purchase that deal which was well-highlighted by the generator company on its website. Instead they bought the generator and a smaller 100 amp switch separately for the same price as the deal that included the bigger and pricier switch. It was actually EASIER and SIMPLER to get the proper package deal. We've never gotten a clear answer why. When we tried, we were insulted.At this point, we realized we had to get other opinions and both of the two other electricians we had inspect our property and the partial installation separately agreed. They couldnt understand why **More did what they did.We paid **More for the work they had done and got another electrician to finish the job. No way we want these people near our main wiring.