ComplaintsforJess Ford Pullman LLC

• Initial Complaint

  11/29/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Omg! I took my car in for struts because I heard a creaking noise. They said they could fix that for around $700. Another mechanic said I needed struts and springs for $1500. Needless to say ***************** told me I needed $2800 worth of work but I told them I only had $1700 so they took my savings and my car is still making the creaking noise and I have paid 2 mechanics to fix the work they supposedly *********** now its about $800 but its still creaking so I dont know how much more its going to cost I think I might just have to buy a new car how ridiculous is that?!

  Business response

  01/09/2024

  *******, I apologize for this scenario. I would definitely like an opportunity to get the car fixed properly for you. I would like to invite you to reach out to me directly. ************* or ***************** That way we can figure out a time to get the car into my shop and verify what is actually causing the noise. I understand that you have already spent quite a bit of money trying to get it fixed and I would like to get the issue fixed with you spending more money. 

  Thank you

  *********************

  General Manager

• Initial Complaint

  07/30/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I found a **** F350 on the "shop ***** website. It was a 2022 **** F350 Tremor (VIN: *****************) where it is online for $80,050. I spoke to a salesman named ****** and he confirmed that the truck was available and texted me pictures. I told him I was interested at the online price tag at $80,050. After I got off the phone with ****** I asked to confirm the price, where he said he had to talk to his manager, because he didn't know (common sales tactic in the car business; I sold cars and saw dishonest salesmen use the same tactic, which is one of the reasons I left the industry). ***** then called back shortly and said that it was now $90,045 (almost $10,000 markup, referred to as a "10 pay" in the car world. I explained my concerns with how the pricing was not only more than a lot of competitors at the $80,050, but now they're trying to profit another $10,000 off the sale. Normally I wouldn't care as they can do as they please, however, they had the pricing advertised online as $80,050 to get people to call in. I told ***** I was not interested and that I would be if he and the sales manager honored the online and advertised price. ***** said his manager would do "$83,500 today only". After explaining my frustration, he became short and then they changed the online pricing after me contesting their price change (I have text messages of the conversation with ****** as well as pictures of the online pricing). I understand the car market is inflated, but the $80,050 price tag reflects a very inflated dollar amount already, I'm not about to pay $10,000 over that, especially after they lied online to draw people in. I'm a understanding person, I can work with people, but I don't believe in businesses that lie to their customers, the sole thing that keeps them in business. I would like to be able to make a deal on the truck, and change my review. I look to recommend companies, especially local, I don't try to file complaints unless necessary.

  Business response

  08/09/2022

  Where did you see this priced posted? All the vehicle posting I control say "call for price". Some do list the **** on the vehicle, but that is a suggested price and there is verbiage that states to call for the actual price. 

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