ComplaintsforBlair & Son Floor Company
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Complaint Details
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Initial Complaint
03/21/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I hired the company to refinish my hardwood. A new toilet was installed that I purchased at ********** Came home on 02-29-24 to find toilet not working. Hired Beacon they charge $335. to diagnose and didnt know what was wrong. I selected not to continue with them. Called ********** who sent a new toilet. Called Jonny ********************** who said he would come and replace on Saturday. He called and left a voicemail message-daughter sick. call a plumber. I have guests from Europe and the toilet was not working. I called another plumber. She removed the top of the 2 piece toilet and installed new top. Worked fine. $174. When I paid ********************** I deducted $174 less from his remaining bill of 1/2 of the $4327.47 They refuse to cash my check. Instead they have billed me to pay the full amount. I have been home sick for over a week with some sort of respitory virus. I have offered to pay 1/2 of the 174 and they still haven't compromised or cashed the check. All they have to do is endorse "not for final payment" until resolved. I will issue a check for the difference. BTW on rhe bid for the work, tear out and replace millwork and trim, $247.50. We had verbally discussed not to do that and I would have any nicks painted. That fee is still on the bid/bid and I never challenged the fee, but rather paid with no complaint. It was too risky to remove the white millwork and recaulk.The work began on 02-26-24 and was completed on 02-28-24.Business response
03/21/2024
We did provide the service this customer is complaining about. She deducted money from the final payment because she purchased a faulty toilet that leaked post installation. She hired another company to install a new toilet. We did install the toilet and it is not our fault that it was faulty and she had to take further steps to have it replaced and re-installed by someone. She took money off of the final invoice and we did cash her final payment less the money she owed us and have closed her invoice. We allowed her to remove that amount, though she never discussed it with anyone prior to removing it. Her account is closed with us. I'm not sure what this complaint is for. She should check her account before submitting this and actually return one of the four phone calls we placed to her. We consider this matter closed.Customer response
03/21/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.