ComplaintsforChevrolet Buick GMC of Puyallup

• Initial Complaint

  12/31/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Saturday, 12/30/2023, a rainy day, just right before the year about to end, me and my husband, your casual neighbor gay couple came into the dealership trying to test drive a used ***** car. We were introduced to and worked with a car salesman named ***************We let ******* know RIGHT AT THE BEGINNING, that we just wanted to test drive the car and talk about the sale price of the car WITHOUT actually submitting a credit hard inquiry/application since we're not ready to commit to purchase the car without getting a good sale price.We ALSO let ******* know that we are already pre-approved and banked with Capitol One. We told ******* we FULLY know that when we actually commit to purchase the car, then we'll have to submit a credit hard inquiry for the official auto loan at the dealership. But we ALREADY know about the bank's interest rate and the auto FICO score that we would get, so we really don't want to discuss about the monthly payments just yet. Just straight up sale price to discuss at this point.******* INSISTED at even in order for us to continue the conversation of price discussing, they still need to run a soft inquiry application with all of my info (SSN, income...), and that was totally fine with us. We know If it's just a soft inquiry without showing up on my credit report, it would be no issue at all.We ASKED ******* THREE (3) times before signing ANYTHING, that will paperwork show up on our credit reports at Experian, ******************** as a hard inquiry or not. *******, without ANY uncertainty in his voice or facial expression, ASSURED me that it WILL NOT show up as a hard inquiries in all these 3 credit bureaus. So we allowed ******* to run the inquiry.SURPRISED SURPRISED, 1 minute after he ran the inquiry, all 3 credit bureaus sent me alerts saying there was a HARD INQUIRY into my reports.We, again, ASKED ******* what would it means, he still with a straight told us it would not affect our credit score or be considered as a hard inquiry at all.We called all three credit bureaus afterward, all the credit bureaus confirmed and let us know it was INDEED AN HARD INQUIRY AND WILL AFFECT MY CREDIT SCORE, even if the drop is minimal.We asked to talk with the sale manager to see if ANYTHING can be done at this point. We DO UNDERSTAND sometimes people, just like *******, can be misinformed and gave out an incorrect info, but we would hope there would be some remedies from the dealership.******************, the Sale Manager, basically told us THERE WAS NOTHING THEY WILL EVER ABLE TO DO/HELP US. ***** basically told us that we were so careless to sign something we don't know about. However, we ASKED ******* 3 times before even sign the paper. The paper has lots of terms and text and languages, but NO WHERE ON THE ***** that even mention about anything that say "HARD INQUIRY" or "AFFECT CREDIT SCORE". I did read through the inquiry application, and ASKED ******* the FOURTH (4th) time if this inquiry would count as a hard inquiry and affect my credit score. "No, we WOULD NOT put a hard inquiry on your credit reports" said *******. ***** told me I can either get the lawyer involved on my own, or call the credit bureaus to dispute those inquiry on my own, but there would be NOTHING THEY CAN HELP US at this point.We asked him we came in being interested in looking and discussed about a car. We do want the car, but the price was out of our budget. The dealership was asking for ****** on the website and during the conversation, we were asking for ****** to see if we can work the price down to our budget.It's totally okay for the dealer to not budge on the price of a used car, but we would hope to get some answers along the line of "Let me spending some more time to think about it, or maybe I'll ask the owner and other managers about the situation and see if there is any kind of remedy that we could offer you guys after today's situation"We were hoping to get either a remedy/correction on our credit report or a store discount, or just a hopeful statement from ***** that we would work with the owner and other managers to come up with a resolution. But NO, none of that happened, and we leave feeling we were made to be careless customers and this was purely bad luck.

  Business response

  01/29/2024

  To Whom it May **************
  
  This is in response to *********************** complaint on file #********.  Our policy here at Chevrolet Buick GMC of Puyallup along with our other brands at the Harnish Auto Family is to only pull a clients credit when we have a signed authorization, either written or through our secure online application.  Attached is the signed credit application that authorized us to pull his credit along with the ********* Disclosure showing his credit score and showing him that we pulled his credit.  We do not use the term Soft Pull or Soft Inquiry as that is something we do not do here.   The sales person that was assisting **************** is a seasoned sales person with almost 10 years of experience, all within the Harnish Auto Family.  In response to our General Sales Manager, ****, not wanting to help, this occurred on Saturday the 29th of December.  On that day, **** is the highest ranking manager on duty and with trying to help *************** on a Holiday weekend was not possible as most banks, lenders or credit bureau were closed.  However, on Tuesday the 2nd of January, I was forwarded an email to me in regards to this incident and I reached out to **************** and spoke to him and told him that I will try to do my best to see if we can have the inquiry removed from his credit bureau.  This is not something I have done in a long time and it might take some time.  My team have reached out to 700credit, which is the company we use to pull credit, to see what steps we need to take.  A case has been open and we are in communication with them on what we or **************** has to do next.  I have emailed **************** to update him on what we are doing and I will continue to do so.  

• Initial Complaint

  04/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I made an appt. with Chevrolet Buick GMC dealership in Puyallup for Fri. April 7, 2023 at 9:30 to have the window mechanism replaced in my **** ***** truck. I took a day off of work for this as I was told it would take about 4 hours to complete. Later that afternoon about 3:30-4:00 I called and asked about my vehicle. I was told that they were not going to work on it that day as they were too busy. I agreed to leave my vehicle another day. Again, I wait and hear nothing. I call about six hours after they open only to be told that a seal is bad and needs to be replaced but they don't stock it. I told them to order it and put my vehicle back together and I was coming to get it because I needed to go to work on Monday. I was notified the next week the part had been received and told that oh by the way we need to order a new window. I had already had my vehicle looked at elsewhere when trying to find out what was wrong in the first place and they said there was nothing wrong with the window but all of a sudden there is. I authorized a new window. I was notified that it had arrived. I had discussed with the service rep when I should bring my vehicle back and was told that they were open Sat. at 8:00am so I told him I would drop my vehicle off that Sat. at 8:00. I dropped my vehicle and was told it would be about 2 hours. Five hours later I call and ask what's going on. Was told the seal was wrong. I asked did anybody check when the part came in to make sure that they had received the correct part. The service rep told me it was not their fault it was bad. I asked wrong or bad, which is it? The answer was "it was probably on the shelf a long time". Still don't know if the seal was bad or wrong. Then was told "you have an old truck", relevant how? I picked my truck up with a taped in window. I spoke with the service mgr the next Monday about the abysmal service, said they would make it right. Two weeks later not a word. Left a msg, no response.

  Business response

  05/03/2023

  We now have all the parts to complete this repair. We have tried several times to contact ***** over the last week and up to yesterday. We have left messages but no contact at this time. We have also reserved a rental vehicle for her to use at our expense.

• Initial Complaint

  12/01/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On 1029/2022 I was moving into the Puyallup area. My 2006 Chevrolet diesel truck broke down on my last trip of move. I didnt know any mechanics in area so I called Chevrolet Buick GMC of Puyallup. I figured a dealer would be my best bet to get a good job done. They charged $145 for vehicle inspection and they told me that it was the fuel filter hosing and would be another $435.50 for fuel filter housing replacement. I then approved that repair. They said it would take about a week to get parts. Then they said that did not fix it and it needed a fuel feed manifold replacement. That would be another $1,226.52. At that point, they had my truck for 2 weeks and they said it would be another week. I again approved the repair. After more than 3 weeks, they said they needed to remove my fuel tank and then go from there. That would be another $700. I asked to speak with a manager last Friday 11/25/2022 (now 4 weeks into this repair). I spoke with ***** (assistant service manager) and he said that they could have this done by Monday 11/28/2002 end of business. So I asked if he would notify me of progress on Monday 11/28/2002. He said absolutely. I again approved the repair. On Wednesday 11/30/2022, I have heard nothing. So I called and left ***** voicemail asking for status on my truck. It is now Thursday 12/1/2022. I have heard nothing. With taxes and fees I am now into this for$2,790.72. Five times the original estimate and they say it could be more. Theyve had my truck for five weeks. How does a person know if the truck even needed the repairs theyve completed. I have read stories on BBB where the customers vehicles break down on the way home after being repaired by these people. I dont know what to do.

  Business response

  12/12/2022

  As of 12/08/2022 we have taken care of all charges and returned vehicle to customer. Customer paid 0 dollars out of pocket.

  Customer response

  12/13/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

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