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ComplaintsforHarnish Auto Family
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Complaint Details
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Initial Complaint
07/19/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I was told I was buying a 2019 vehicle. Its a 2016. They sold me (financed) warranties on a vehicle thats nearly 8 years old so the warranties are no good. They told me it had emergency braking system . It does not. They told me that with my 720 credit score they were financing me at almost 9% apr. turns out that wasnt the best financing possible . They told me there was ****** miles on this one owner car . Turns out that at one time the car had over ******* miles on it . The vehicle has been in the harnish auto family off and on for years. This wasnt a recent trade on . It was used as a service loaner. They told me the car was free and clear. Turns out there is an expiating lien on the vehicle. They told me it was an all wheel drive . Its front wheel drive . They told me that even though they were selling it as is.everything works as it should . The radiator indicator light comes on periodically as well as the air conditioner doesnt work. Hasnt since the first day .Business response
08/07/2023
I have included a response I had our Attorney draft up for a similar complaint that this customer filed with the Attorney General, I am very concerned that the person who sent this in has made threats to our business and all accusations are 100% false. please let me know what more I can do.
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General Manager/*********************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.