ComplaintsforLifetime Fat Loss Centers of Puyallup
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Complaint Details
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Initial Complaint
08/31/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
Started this program April 25, 2022. At first the program was great but not exactly what was told to me. ****** would never return my messages when I would text her which was what I was told would happen. Didn't return emails. When I had my weekly appointments she always had an excuse for not answering. The program I thought I was paying for was to include daily check in's. Then I went on vacation and reached out to her when I got back via text and email with no response. After the 3rd email she had responded that she never got my messages which is weird since she had gotten them previous. The program is not as described so I asked for a partial refund due to not finishing the program. I still have not got a response. Last contact was July 14th. I paid in full in the amount of ******* on 4/27, I think I am due at least half of that backBusiness response
09/01/2022
I am sorry that your experience was sub-standard. I will give you the requested 50% refund for the program. I will issue the refund when I get into the office Thursday, September 1st.
any additional questions can be forwarded via e-mail or by calling the main office ************
Customer response
09/05/2022
Complaint: 17778393
I am rejecting this response because: will this be by check via mail or what? I haven't recieved anything yet
Sincerely,
***********************Business response
09/09/2022
Yes the check went out via **** to your address of record with our clinic and on your complaint form.
the check was written on September 1 and put into the mail that evening.
Customer response
09/13/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************
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BBB Rating & Accreditation
This business is not BBB Accredited
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Contact Information
1410 S Meridian Ste A
Puyallup, WA 98371
Business hours
Today,9:00 AM - 12:00 PM, 2:00 PM - 6:00 PM
MMonday | 9:00 AM - 5:00 PM |
---|---|
TTuesday | 9:00 AM - 12:00 PM, 2:00 PM - 6:00 PM |
WWednesday | 9:00 AM - 12:00 PM |
ThThursday | 2:00 PM - 6:00 PM |
FFriday | Closed |
SaSaturday | Closed |
SuSunday | Closed |
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.