ComplaintsforToadstool Seeds

• Initial Complaint

  02/21/2023

  Complaint Type:

  Product Issues

  Status:

  Unresolved

  More info

  the folowing is my letter to **** ****** of toadstool seeds on ebay: i purchased the 100 dark purple carnation seeds from you on 7-1-22 and i did not receive what you listed on ebay! take a look at the pictures that i sent you! the first 2 are the seeds grown into flowers, the 3rd picture is of the pack of seeds sent to me from you and the 4th picture is the one you have listed on ebay and finally the 5th picture or attachment is the receipt! please send me the correct seeds so that i can start over and grow what i asked for in the beginning-----100 dark purple carnation seeds! thank you for your time! i am very disappointed, but, hope that the correct seeds will be shipped to me! she did not respond on ebay nor did she respond to a link on her site nor the email link on her site! she is very elusive! i do not recommend her to anyone and hope her reputation is smeared by my and other responses about her poor business ethics and values! i want a complete refund of the money i spent for the seeds, shipping, and tax from her!

  Business response

  02/21/2023

  We have not been contacted by the customer. They have only attached a picture of the receipt and the picture from our listing. I have no idea what the problem with the seeds are but on eBay they have a 90 day return period and we are past the 90 days, just as any garden center or big box store. We do not take kindly to be threatened especially when we take very care of our customers since our business relays on delete business. We have been in business for 6 years and are currently mailing out 1000 orders of seeds a day and on eBay alone we have sold the purple carnations 2,456 times and we have never been contacted by any other customer saying there was an issues

  Customer response

  02/21/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  i sent 3 complaint letters : ebay, email, and on toadstools site explaining the problem with pictures and there is no way those seeds are dark purple carnations---they are some other pink flower and not even close to a dark purple carnation!   bbb was, also, sent all 5 pictures, but, **** ****** is saying only 2 were sent!  i sent 2 of the original seeds grown into pink flowers, 1 of the purple carnation she has listed to verify the color and flower difference, 1 of seeds, and 1 of receipt!
  

  it takes time for the seeds to grow and flower----- 6 + months!  in any case, i did not receive dark purple carnation seeds, clearly shown to **** ****** by 3 contacts----ebay, email, and toadstools link----plus the bbb complaint plus all 5 pictures to verify that i did not receive dark purple carnation seeds!
  
  Sincerely,
  
  **** ********

  Business response

  02/28/2023

  A new order of seeds will go out in the mail for the customer. 

  Customer response

  03/06/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  the company should have sent the seeds in the beginning when i asked for them on ebay!

  now, after they stated that i did not send them any emails when i did send them 2 emails, one to toadstools directly and one to ebay for them,

  i want my money back for the seeds, shipping, and tax-----$4.99 seeds, $2.00 shipping, $0.42 tax-----total $7.41!   i trusted them and they failed me!

  i bought the seeds to grow purple carnations for my mother before she dies-----it took 6+ months to grow them from seed to flower-----and now mom

  will never see them because this company misled me!   it's too late to grow them again because mom may go any time!
  
  Sincerely,
  
  **** ********

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩