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Complaint Details
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Initial Complaint
03/19/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I was told when I signed for the services of this company that they would be able to start remodeling around March 5th. Every time since that date passed that I have called, I have either not been able to speak with anyone, just a recording so I cannot get any data on when my remodel is to occur. I have since decided that either this company is a scam or going out of business, since they are so non-communitive. The original contract that was presented to me dated 2/6/24 included a nonrefunable deposit clause which I crossed out with the approval of their representative. I just want my deposit refunded.
Business response
03/19/2024
Hello, this customer signed a contract with us on Feb 9th, 2024. our sales rep are guided to inform our customers that after they sign a contract, it takes about 6-8 weeks to get the job scheduled. We are now at about 5.5 weeks and we let her know last week that we have ll the materials for her project. We communicated with the customer and set up a date to start the job on March 25th, and let her know that if we can do it before that date we will let her know.
We made sure to assign a specific Installer for her unique project but we needed to wait for him to finish a current project he is working on. we then, told the customer we may be able to start her job this week but needed to get a response from our installer about when he is going to be available.
We called her today to let her know we can start the project on This coming Thursday, March 21st, but she did not except it and wanted to cancel the job.
we were in touch with her the whole time, letting her know the status of her project.
Initial Complaint
05/26/2022
- Complaint Type:
- Order Issues
- Status:
- Answered
Contracted with them for new shower enclosure on 1/12. Installation of shower only completed on 5/2 with exception of shower doors making it totally unusable. They have no idea when it will be completed. Half of total contract was paid on 1/12.Business response
05/27/2022
The Customer is correct. We did order the door at the beginning of May and we have not yet to receive it. Considering the times we are facing right now with Covid and its Implications, Materials are very hard to get, especially Glass, Plastic and Wood everywhere. Shortage of manpower causing delays with shipping all around the world. We are doing our best to get the door to us ASAP and give this a priority. We completely understand the inconvenience this may have caused the customer and are with contact with our suppliers to get an ETA for the door. As soon as we will have the door in we will contact the customer to schedule the install for it. Right now the estimated time we got from them is 6/3 to be shipped to us from **********.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.