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ComplaintsforStockCharts.com Inc
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/10/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
I have inquired 3 times in the last few months with *********** Support and my inquiry has been totally ignored. Each time, I received an automatic reply confirming that my inquiry has been received and an answer would be coming shortly. However, I have never received a reply answering my question. My question is: $$M2(M2 money supply) has no data on the chart after February 2021. Is this a glitch or has stock charts stopped providing data for this item? If there is a glitch, please correct. If data is no longer being provided, please explain why. I need stock charts to send me a reply answering my support question. I last contacted them July 3, 2022.Business response
07/11/2022
The following response was sent to the customer:
Dear *******,
Below is *********************** response to your question. The original response was sent on July 5th at 7:33pm Eastern Time.
Please make sure that messages from "[email protected]" are not being marked as spam by your computer.
======================================
Dear *******,
Thank you for contacting us. I checked and we did not receive your previous inquiries. I don't know why.
$$M1 and $$M2 have been discontinued by the data source.
https://****.stlouisfed.org/series/M1
https://****.stlouisfed.org/series/M2
You may want to use ticker symbol $$M1SL:
https://schrts.co/zWFGqmFx
or $$M2SL:
https://schrts.co/vNUIzgib
You can learn more about these here:
https://****.stlouisfed.org/series/M1sl
https://****.stlouisfed.org/series/M2sl
Thank you,
*******************
http://stockcharts.com
http://stockcharts.com/support
====================================
Thank you,
***********************
http://stockcharts.com
http://stockcharts.com/supportCustomer response
07/11/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* Biltek
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.