ComplaintsforVisible.net
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Complaint Details
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Initial Complaint
02/23/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Hi **************** is refusing to refund my money my phone is terminated its only been on about 2days they cut off the phone yesterday as I was talking to a agent about my refund I would of made it on time if that was the case this is fraudulent practices on there end how dare them keeping ppl funds knowing the phone is terminated plz refund my money plz I work way to hard to just been given up 45 dollars for a phone bill they dont have a actual phone number to talk to a real human thats another red flag cant trust these pplInitial Complaint
10/30/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
The company refuses to discontinue service and remove automatic payment method.Initial Complaint
10/25/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Money was refunded to ******************************* ********** for charges billed but service never worked this was at the same time 10/4 charged ***** for ********** no work both lines should have got the refund so 1 refund is still dueInitial Complaint
10/02/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I subscribed to this cell phone provider. I wasn't aware that I wasn't receiving text message from a large portion of my contacts. This company doesn't have a customer service number to call you have to "chat" online with a Robot until finally an agent responds. I spent two hours with a tech agent trying to resolve the issue of me not receiving text messages. He couldn't solve the problem and said that he would send it to a team and they would solve it in 2-4 hours and let me know by email. Then I get an email that it will be 3-5 business days before they can help me. I don't have 3-5 business days to go without phone service. They refuse to give me a refund.Initial Complaint
09/29/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I Paid to upgrade my Phone Plan. After paying to upgrade it they disconnected my phone. It wouldn't have been as bad if they would tell the customer that the line would be disconnected. I missed class that night because I study online. I was told multiple times that the issue was resolved.. but it wasn't. I received an email saying that its officially fixed... Now I was just made aware that I can't receive calls. I need reimbursement. Case #********Initial Complaint
08/31/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
8/16 called Visible per all of their marketing advertising $25/month. Started to go through the process of setting up the service. Had to spend 6.5 hours on the phone with them and they still could not get the service working. Their customer support was horrible and had no idea how to fix the problem. They refused for 6 hours to transfer/escalate to a higher tier support or to speak with a manager. After 6 hours of fighting with them on the phone I finally got to speak to a supervisor. I told her I can not take another day of work off and I'm going back to ******** She assured me I would not get charged the $45 set up fee and also that I could keep my old phone number which I had for 18 years. Both things were incorrect. I did get charged $45 which I'm disputing with my bank and also was not able to get my original phone number back. This company is horrible!Initial Complaint
08/24/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased the Visible ********************* which is contracted with ********* **** I filed a claim on 8/20/23 for a cracked screen. The claim was approved for a replacement and no explanation was provided by Assurant. I spoke with a representative who stated there wasn't an authorized repair center in my area. I then communicated with several employees at Assurant and receive inconsistent **************** were unwilling to provide me with information as to why my phone could not be repaired. I contacted Visible since I purchased the insurance with them and pay them monthly. I was told that Assurant was a 3rd party provider and there was nothing they could do. I asked for contact information for someone I could discuss this with, and they would not provide any information other than the contact info. for Assurant. It is unacceptable that Visible offers an insurance coverage to customers, but doesn't have an authorized center anywhere nearby for the customers to receive repairs. So instead of paying $29 for a cracked screen, the customer is forced to pay a higher deductible for a replacement phone that has been refurbished.Initial Complaint
08/19/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I became a Visible customer on August 15th. Today, August 18th I noticed my calls weren't going through and my visual voicemail would not work. I did a chat with Visible as that's all they offer (I lost part of my arm and have a very difficult time typing but they don't care) that lasted over three hours. The employee was working on my visual voicemail and then suddenly said Visible doesn't support visual voicemail and ended the chat. I thought that was strange as he took over 3 hours to try fixing something that Visible doesn't support. So I went on a Visible website and there they are advertising the visual voicemail that is offered in my package. So I immediately chatted back just to get on the record in black and white that Visible does support visual voicemail per their own website and adverts and that the previous employee lied to me instead of escalating the case to a higher up. Now it's been over 4 hours and I'm still dealing with the issue of not having visual voicemail which I had previous to Visible and I have been paying for the service. The employee who lied to me should be fired. Every employee should be trained how to quickly fix their services.Initial Complaint
08/15/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I switched to visible wireless from tmobile prepaid earlier in the month. After porting, I was having some account issues so I was advised to uninstall my eSIM and reinstall it. When I did that, Visible kicked out my phone number. Their advanced support team said they could get my number back, but they failed to do so. This has caused me so many issues and I am very upset with how they handled the situation. They do not seem to care about their customers.Initial Complaint
08/13/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I switch my phone service from spectrum to visible and I requested to port in my phone number. I was told to wait 24hrs and from there on they kept saying wait 24-48hrs every day and today is day five and I have no service or number. I have paid the service for the month and nothing gets resolved when I speak with with them.
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Customer Complaints Summary
24 total complaints in the last 3 years.
5 complaints closed in the last 12 months.