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Find a Location

Renton Chrysler Dodge Jeep Ram Fiat has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforRenton Chrysler Dodge Jeep Ram Fiat

    Auto

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 12 Customer Reviews

    Customer Complaints

    27 complaints closed in last 3 years

    9 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    Renton Jeep RAM Dodge Chrysler provides New Vehicle, Certified Pre-Owned Vehicle, and Used Vehicle Sales. Automotive Service and Repair. Automotive Detail. Vehicle Trade-Ins. 

    Products & Services

    Service, Parts , Detail of Vehicle , Mopar Parts, Auto Detail, Auto Service/Repair, Mopar Auto Parts

    Business Details

    Location of This Business
    585 Rainier Ave S, Renton, WA 98057-2412
    BBB File Opened:
    6/21/2018
    Years in Business:
    8
    Business Started:
    5/16/2016
    Business Started Locally:
    5/16/2016
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Alternate Business Name
    • Fiat Alfa Romeo of Renton
    • PSAG
    • Puget Sound Auto Group
    • Puget Sound Automotive Group
    • Renton Jeep RAM Dodge Chrysler
    • 509 Time, Inc
    Hours of Operation

    Primary

    M:
    7:00 AM - 6:00 PM
    T:
    7:00 AM - 6:00 PM
    W:
    7:00 AM - 6:00 PM
    Th:
    7:00 AM - 6:00 PM
    F:
    7:00 AM - 6:00 PM
    Sa:
    8:00 AM - 5:00 PM
    Su:
    Closed
    Business Management
    • Mr. Greg Brackett, President
    • Mr. Jay Lee, General Manager
    • Ms. Hannah V Sharp, Manager
    • Mr. Dave Hannah, Member
    Contact Information

    Principal

    • Mr. Greg Brackett, President
    • Mr. Jay Lee, General Manager
    • Mr. Dave Hannah, Member

    Customer Contact

    • Mr. Greg Brackett, President
    • Mr. Jay Lee, General Manager
    Additional Contact Information

    Phone Numbers

    Customer Complaints

    27 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/08/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I am writing to BBB, Looking for help with a vehicle I purchased from Renton Jeep Ram Dodge Chrysler **** regarding an issue with my front and rear powertrain defective factory parts that were installed on my new car, a car that I was driving until I noticed that something was dangerously wrong and before I could cause any accident that for sure could have ended up injuring myself and others I decided to take the car immediately to the dealership where I brought it to allow them to inspect the car and see what it was wrong.After the inspection, they informed me about those defective parts that were installed by the factory never making any recall for it, parts that I have mentioned to you before.Not able to use my car while those parts are delivered due to safety concerns the dealership has called me explaining that I will have to pay ***** dollars to cover part of the new parts price not giving me any good explanation of why the factory is not honoring its new car warranty that is active to the date, why? I've also been trying to reach out to them for 3 weeks prior to them notifying me of the cost and no response. Suspiciously, Over the past 3 months prior to this mechanical issue, ive been sent extended warranty offers to buy, but I kindly declined over and over again. Felt like they knew this part was going to fail, and knowing I had plenty of time with my factory warranty to resolve this factory convered powertrain issue so I wanted to proceed with my factory coverage. Thank you for taking the time to read my complaint.Sincerely,*********************** 06/10/2024
    Read More

    Customer Reviews

    12 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Darren S

    1 star

    06/21/2024

    This week I took my ram 1500 in for a recall part and was left with my truck in a dangerous condition.While it was getting repaired I received an email from the dealer suggesting thousands of dollars worth of repairs including around $250 to diagnose a check engine light. There was no check engine light on when I dropped off the truck.As I drove home from the repair my check engine light came on, I have an OBD2 scanner and read the code PO4DB, crankcase ventilation system disconnected. I messaged the service representative and initially they argued that I already refused the recommended service, I explained how the check engine light wasn't on when I brought it in and then they said I could bring it in for the tech to take a look. I felt suspicious so decided to look for myself. The code was correct, a large hose was left unplugged, there were also two clips left disconnected. I do not know what other issues they might have left deeper in the engine, and I do not trust them to play with my truck anymore. I will pay another mechanic to look for more signs of negligence. The crankcase hose is large and obvious and the whole experience leaves me uncertain if this is incompetence or predatory behavior. There was no check engine light when I started the truck, and the service advisor told me on the phone the tech cleared it when I refused for it to be diagnosed. So the tech left a hose unplugged causing a check engine light, and then used a reader to clear the code? It would be safer to leave the code so a customer knows something is wrong. I'm hoping that by leaving this review the dealer will allow their techs to take enough time and care with recalls to guarantee they aren't damaging vehicles. Also maybe just diagnose a code for free? It could be the tech who messed up.

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