ComplaintsforUSA Green Builders Corporation

• Initial Complaint

  11/12/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  We signed the contract for a replacement deck on June 1, 2022 and it was completed on June 20, 2022. The contract included the teardown of the old deck and replacement of the frame, deck and railing using TREX decking.It appeared to be done correctly when completed but in the last 11 months it has showed major issues: corners separating, bowing boards and separation from deck. We contracted ********* the manufacture of the material, and provided pictures of the deck. They wrote back that it was installed incorrectly (email attached to complaint).We have called USA Green Builders numerous times, been hung up on, left messages and got no return calls except once when their office thought we were looking for a bid. We would like them to come out and do the necessary repairs to bring the deck up to the standards that Trex provides for installation of their product or, failing that, reimburse us the cost to have a Trex authorized installer perform the repairs.

  Customer response

  11/27/2023

  Good morning
  We truly appreciate your assistance with our contractor
  
  Within a day of being notified about our claim, they called and sent a representative to fix our deck.
  It is done now and we are pleased.
  
  Thank you for your help
  This would not have happened without your input.
  
  
  ***** and ***************************
  

  
  

• Initial Complaint

  09/07/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Contract signed on 7/18/22 for total bathroom remodel. $1,000 deposit paid. The work was promised to be completed by 8/5/22. As of today, work still remains incomplete and without reliable communication when it will be complete. A linen cupboard promised to be on order was never ordered. The shower pan was installed without drain hookup and stands with damaged wall areas after being torn out for connection. Replacement shower siding was promised for 9/6. A vanity promised to be installed on 9/ 6 has not been delivered. Glass for the shower, while promised, was not ordered in a timely way and now awaits delivery. Time and means of installation is a question. ****************** has been repeatedly accompanied by failure to communicate, misrepresentations, no-shows, and delays. Workmanship, in addition to the shower drain, has been unacceptable to include: cut water pipe; damage to ceiling under the bathroom; unprotected flooring; dirty work space; drywall on walls before the floor was installed; floor installed out of level; plumbing with plastic piping had to be redone and possibly compromised; drywall texture sprayed over plumbing and shower fixtures; electric fan installed without heat lamp as agreed. This has been the most unacceptable, frustrating, distracting and worrisome project I have ever encountered. I am left sad and angry. How does USA Green Builders compensate me for this kind of intentional infliction of distress and loss of use of parts of my home for a month ?

  

  Business response

  09/21/2022

  To whom it may concern;

  
  As a response to the complaint # ******** that has been received by the Bureau on 9/7/22, we would like to respond by stating that;

  
  ********** ***** and USA Green Builders has been in contact with each other about the issues with his project.  On 9/8/22, we sent an owner over to discuss the particulars and to undertake repairing our relationship with him.  We are doing all we can to rectify the initial issues that he experienced.  To this end we decided to start nearly over from the beginning. Now just 11 days later with the new project manager his bathroom remodel has been redone head to toe and is nearly complete, we only await new glass reorder for his shower. He has been reassured that he is a valuable client in every way, he receives regular communication from his project manager and she is on top of every request and delivery.  ***** is pleased and has sent emails to the BBB to see how he can remove his complaint.  All of our jobs, no matter the size is important to us.
  Please keep in mind that our values are honesty, good work ethics and we are always here to help.
  
  Sincerely,
  USA Green Builders

• Initial Complaint

  05/02/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  We hired USA Green Builders, in November of 2020, to replace our front porch with composite materials. They were also to slant the surface so that water runs off and not towards the house. We told them that the columns may be rotted underneath. We had never had a problem with leaks. The basement is below the porch. The team that worked here was from ****** and communication was difficult. They broke our large planter box in our yard by throwing used materials on it, left debris all over our property, and just didn't do finish work. I could deal with most of this, but when the rains came in the spring, the porch leaked under the columns and a couple of other spots. We let them know and someone came2 or 3 times and attempted to do something. However, none of those things worked. I tried to contact them many times. Finally, in January of 2022, I thought I was going to get some help. But, one time they came and filled the s**** holes and painted sealer underneath. That is not where the leaks were. Since then, I have had a lot of difficulty contacting them. They say they are coming to fix it, but don't show. They are always out of the office or in a meeting. Calls are not returned. I don't know what else to do.

  

  Business response

  07/12/2022

  Please see the attached for the response by USA Green Builders.

  Customer response

  07/16/2022

   
  Better Business Bureau:
  
  

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  
  

  I have spoken with them and am to receive a call back on Monday to setup a time for them to come.  This scenario has happened so  many times and never come thru. I can't really say I am satisfied until I see it actually happen.
  

  
  Sincerely,
  
  ***************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩