ComplaintsforRenton Collections Inc

• Initial Complaint

  05/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I believe this company is a scam collection service. I have been sent the same info multiple years in a row, even after providing info that it has been paid.. It goes away then shows up again in a few months.

• Initial Complaint

  04/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Renton collections has been contacting me about a debt of $1969.25. Their itemized statement only shows $360. Also, I have contacted the healthcare providers and they said that this was paid by charity care and that I dont owe anything. But they reported this on my credit. Im going to the attorney general next, but this is really important to let everyone know that they are trying to over. it says theres a 9% interest per annum but theres no way that theres $1600 in interest for a bill I didnt even know I had until recently. I am waiting on a letter showing that I dont owe because apparently it went to a wrong address since I had recently moved.

  Business response

  04/25/2024

  The consumer must be confused.  Firstly, we did our part in Validating the debt. Secondly, if the consumer would simply provide a copy of the financial assistance letter we would be happy to submit to our client and reduce the bill.

• Initial Complaint

  12/04/2023

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  Around 2019-2020 I received an on the job workplace injury during my tenure at AltaScience from a bite from a workplace animal. This constituted an emergency room visit, and should have been covered by an L&I claim. The first time a billing issue came up, I reported it to the HR of AltaScience where they claimed to have taken care of it. Since then, I have had repeated instances of Renton Collections damaging my credit score to influence me to pay a "medical bill". Each and every time, I have gotten in contact with them, my L&I claim manager, and North *********************** This recurring issue has always ended with Renton Collections claiming that they will investigate and resolve the matter. My claims manager has stated repeatedly that this WAS an L&I covered claim, and that it SHOULD have been all clear, and that it COULD be resolved if renton collections contacted him.The original account number was ********** and the L&I claim number was BF13483.

• Initial Complaint

  11/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Will not stop calling

  Business response

  11/28/2023

  Seriously?  This is the complaint?  "they wont stop calling"......??

  The account in question was assigned to our office for non-payment.  The consumer made 6 payments to pay the account and the last payment was received on 11-23-23 at which time the account was paid in full-we have placed no more calls since then and this complaint is bogus and invalid.  

  Customer response

  11/28/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me presuming no further unnecessary calls are made.
  Sincerely,
  
  *************************

• Initial Complaint

  07/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  **** keeps calling me, and after getting some information I have talked directly with the company trying to get payment from me. I would like for Renton ************** to leave me alone. If they are trying to deal with medical debt then they should actually do their research. They kept trying to tell me I paid the wrong hospital because the payment link for Swedish medical comes up as Providence because it is "the **********************************". ******* said I was all up to date on their end, and I am in contact with Emergency Physicians. If this company does not stop contacting me I will file a harassment suit, and a complaint with the *****

  Business response

  07/17/2023

  In response to the complaint submitted we would like to try an address the concerns.

  We are awaiting response from our client to verify the account was approved for financial assistance.  

• Initial Complaint

  10/11/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On 10/11/22 I have been trying to pay a debt that Renton Collections said I owe. My attorney reached an agreement for me to pay the full amount of the debt, including interest on the account in exchange for this account and all other Renton Collection accounts to be fully deleted from my credit report after I make the full payment. I have been calling all afternoon to speak with the account manager handling my account and have been told each time that he is "away from his desk" or "at lunch". Each time I have left a message with my full name and phone number. I am tracking each time I call Renton Collections, the date/time, what we discuss or if the acct manager is not available. I want to pay the amount agreed by my attorney and the account manager on 10/11/22 and close the account/remove from my credit report. My attorney confirm in email this is what was agreed to on 10/11/22.

  Business response

  10/12/2022

  This complaint is ridiculous and unwarranted.

   

  The account in question is paid in full.  The consumer paid the account 10-11-22 @ 4PM.

  Please close

  Customer response

  10/12/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  03/07/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I received a phone call that an "out of network" provider had turned me over to collections for an Emergency Room visit. NEVER did I receive an actual **** at my listed address. I also did not get a receipt when I paid the ****. I took 600 from my health savings account and ****** from my checking and paid NOV 4th the entire debt. I still do not know the name of the alleged provider nor the services for which I was being billed.I received all of my other bills at the address I had provided. I was seen in March of 2021 at ****************************************. Renton Collections did have my phone number. It is unclear why they have not provided me with documentation of the **** in question from the provider. Renton Collections, Inc.211 ******************, Renton, **. ***** ph # **************

  Business response

  03/08/2022

  In response to the complaint submitted, the consumer has paid their accounts and we have sent two paid in full letters to the address provided.  It would appear that if the consumer didnt received our initial notice and also didnt receive the two paid in full letters we have sent then the consumer might need to talk to their postal carrier.  We have a total of three notices and the consumer claims they havent ever received any of them, this is a problem on their end, not ours, we can only put a stamp on the letter and hope it gets to where we requested it.

  If the consumer would like to know more information we are publicly available and easy to find and thus wouldnt have to waste the BBB's time with this non-sense.

  Renton Collections Inc.

  ************

  www.rentoncollections.com 

• Initial Complaint

  08/18/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was in the hospital and got financial assistance and gave the letter to prove it. When I disputed it they took it off but put it right back on. When I try to call them there phones are disconnected and no longer inservice.

  Business response

  08/19/2021

  In response to the complaint submitted we would like to try and address the concerns.

  We have already spoken to this consumer, at which time he indicated he received financial assistance.  We then asked for a copy of the letter to validate the claim, to date we have YET to receive the mentioned letter.

  Secondly, we have city construction going on around our office and the crew hit one of our lines causing our phones to be off-line for a short period of time.  The total time was 3 hours.

  We are still awaiting the copy of the financial assistance letter and until received we will continue our collection efforts!

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩