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ComplaintsforErado
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/01/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I am getting collection calls on a balance they are saying I owe to Erado. I had their services on n the past when I worked for as a financial advisor and canceled the service when leaving. Have not been notified that a balance was still being changed to me and now 6 years latter being notified that I owe them $300+ dollars for a service I canceled. This service should have been canceled and I should not be charged for something that I canceled and no longer use for many years.Initial Complaint
03/29/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I left a former Broker Dealer in February of 2018 and promptly called to cancel Erado's services.When I went to do my taxes, I saw that I was still being billed and called Erado and got the run around again and was told my services were cancelled. Fast forward to March 2022 and they were still charging my card!!!! They have offered to refund me the most recent charge of November 2021 and that is it.This company will tell you that everything is all set and services have been terminated and then will continue to charge you. My hourly rate is much higher than the fee's they charge so its never been my top priority to get this taken care of but you'd think after calling multiple times a year for 4 years that they could get their act together.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.