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ComplaintsforVital Flex Core
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Complaint Details
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Initial Complaint
04/30/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
On March 8, 2024, I ordered the Vital Flex Core system with additional EMS for a total of $185.93 and an extended waranty of $75.98. Order ID #********, transaction #********** and the charge was to my bank debit card. The website advertises a 90 day money back guarantee. On March 15, 2024, after receiving the items and having tried to use them for several days, I called the number on the receipt at ************. I explained that the products were not working as they were advertised and requested my money refunded. I was told that the money would be refunded and that the items did not need to be returned.On March 19, 2024, after checking my account and finding no refund, I called the same number and spoke to *** at Ext. 4047 and he advised that the refund was processing.On March 22, 2024, again after checking for the refund, I called the same number again and was told that my refund was sent by ACH on 3/22. I immediately called my bank and was told there wasn't an ACH and that nothing was showing in unposted credits.I checked the bank every day until April 3, 2024 when I called again and spoke to **** who again stated that refund had been processed and sent to my bank.I checked with my bank, waiting until April 7, 2024 to call again, at which time I did not get a name of the person speaking.April 17, 2024 I called again speaking with ****** who again stated a refund had been processed.April 22, 2024 I called again and spoke with ****. I asked if he had notes in my file showing all the calls and the request for the refund. He stated yes that he did. I asked who his supervisor was and was told **** at Ext. 4049.I asked him to transfer me to ****; after holding for a while, **** came back on the line and said **** was not available but he would have **** return my call. **** also assured me that my refund was sent to my bank. I knew this was a lie as I had already checked my bank before the call.After 6 calls, all of which the operators lied to me, and after waiting for over a month, I am filing a complaint. My wife and I are both retired military and living on a fixed income. This company is a total scam as their product does not work and they have false advertising about a 90 day return and the warranty I purchased.Customer response
04/30/2024
The refund was received on the day I filed the complaint. Although it was not for the entire amount, I am satisfied and wish no further action.
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BBB Rating & Accreditation
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.