ComplaintsforValley Medical Center
Hospital
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Complaint Details
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Initial Complaint
08/12/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I live less than 5 miles away from the Valley Medical Dermatology clinic in Maple Valley, **********, but yet they refuse to let me schedule an appointment based solely on the fact that I live in a lower income zip code. They're staying this is "Outside of their service area" yet I could literally walk to the clinic. This is clearly a case of discrimination against race and income; they'll gladly schedule appointments for people who live much further away as long as they are in a wealthier zip code.I've confirmed with both the scheduling agent as well as their manager on Aug 12th that they are refusing me service solely based on my zip code, even though my zip code is within walking distance to their clinic.Initial Complaint
04/30/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
03/21/2024 We paid our copay of $55.00 for urgent care on the above date.We got a call on the 04/23/2024 that we owed an additional $25.98 and it was due. I had just looked at our current statement from UW Medicine. It shows we paid $30.00 on 03/21/2024 not $55.00 and our balence of $25.98 due upon receipt. So we looked on our credit card statement and found our payment of $55.00 on 03/21/2024. So we called UW Medicine told them we had proof we paid $55.00 with our credit card not $30.00 they showed on the statement. We were told they were aware of the $55.00 payment but we owed a doctors fee of $25.98. We were never informed at the time of our copay that there was a doctors fee on top of our copay . But what gets me is misrepresenting our copay of $55.00 as $30.00 and being aware of it!!Initial Complaint
08/26/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
There are false charges on my medical bill, additional charges that are fraud.Initial Complaint
07/19/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Up until 5/17/23 when I was finally able to have it excised, I had a large planter's wart on my foot.In early April 2023, I contacted Valley Medical in ******, ** for a podiatrist. I told the customer service rep on the phone that I was only interested in a podiatrist that would schedule and cut out my wart on the first visit, as I've had many podiatrist visits in the past (in ****, where I had just moved from) to confirm that this is indeed a planter's wart and that their numerous other therapies were ineffective. On this phone call, she confirmed that the podiatrist would have no trouble cutting out the wart on the first visit, thus saving me an unnecessary initial consultation visit with associated costs. I asked her a second time whether she was confident this visit with this doctor would end in the removal of my wart and she said yes. I then offered to send over my previous medical records to *********************, DPM so he could review them prior to my visit and be prepared. She said he wouldn't need these to excise the wart and again that they shouldn't have an issue cutting out the wart on this visit. This is all on a recorded line.4/10/23 comes and I meet ************. He is rude and tells me he would never cut out a wart on the first visit (and doesn't usually like cutting them out in general). He said that even if he would have done this he'd have needed a longer appointment and one in an operating room.There was never a chance my wart would have been excised that visit. It was scheduled with an unwilling doctor, in the wrong location, and for the wrong amount of time. I filed a complaint with Valley Med, they listened to the call, agreed that I was misled, but will only offer a 25% discount. I request the entire fee to be waived. I never would have scheduled this appointment, as I made clear on the phone multiple times, if I wasn't told explicitly and multiple times that the doctor was willing to cut out the wart.Initial Complaint
05/26/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I fell mountain biking last November. I went to Valley urgent care for shattered clavicle. They took images and sent me to the *** The ** told me, verbatim, "we don't know why urgent care sent you here", and provided no services. I asked for pain meds at least, they put a sling on, and I scheduled surgery. Neither the emergency room nor the urgent care facility checked for additional injury or concussion. Days later, I became faint/dizzy/blacking out, I returned to the *** This time they did a head check and x-rays on my lungs, they told me that I was severely concussed. I was billed for these 3 separate visits, even though 3 should not have been necessary if I was treated properly at least once. I had surgery, recovered, but my hand stayed swollen for months. They finally took another x-ray after bringing it up several times. They "missed" a broken finger and would have to re-break to fix, I said no. The hospital provided an estimate for $2900 for surgery. When the bill arrived it was $5600. Not even close. Valley claims to have received incorrect codes from ******, but ****** has no record of contact with Valley to gather info for their estimate. I requested a bill reduction with Valley nearer the estimate, payment in full, but they refused. We were pending complaints with the commissioners and AGO offices and in the meantime Valley sent my bill to collections anyway. We tried to pay the full bill today to Valley but they said they cannot take it. 3 days ago we called and Valley said they could take payment in full but no payment plan available. I would like this bill removed from collections as we were communicating status to Valley the entire time while pending resolution. Ideal resolution now would include pulling my bill from collections, correcting my credit, and reducing the bill to honor the estimate Valley provided and for the poor care I received that drove my bill up needlessly by creating unnecessary return-visits.Initial Complaint
05/22/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I have been using an inhaler for over 30 years. Before COVID I had to switch to ********************************************* so all my prescriptions were moved to his authority. He was one of the rudest doctors I have ever met, with little to no 'bedside manner'. My first and only visit with him he ordered tests because he thought it would come back as Glycemic. When i =t didn't he said he was surprised. Then he updated my online chart and added 'Obesity'. Now that my inhaler has run out they are refusing to refill the prescription unless I come in and pay them more money for a visit that I don't need. They do not offer online visits. They want me to come in, risking my health in this current pandemic, so they can take my money for an appointment I don't need, to write me a prescription I have received the last 30 years of my life by phone. They tell me to go to urgent care if I don't like their rules. What a ****** group. Never in my life have I experienced this type of care. Doctors are supposed to work with patients on a healthcare plan - not dictate what the person has to do. I am not coming into the hospital to subject myself to every disease in the air because My doctor wants more money. They dont care about my health.Our state is still under the governors emergency orders for valid reasons. Either open up the ability for patients to have online visits or stop holding my inhaler hostage.Initial Complaint
05/13/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I was serviced through there urgent care because I was having allergy issues. I received the bills and I requested to make monthly payments because money is tight these days. I made every payment every month.Yesterday, I received a letter in the mail stating they sent me to collections for a lot more owed then I really owe. I checked my balance today and I only owe $21.84 which I will pay off **** 1st.I am so disappointed with the system and feel like they are just trying to scam me out of more money.Initial Complaint
04/23/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On 11/02/21 I had an appointment with Dr ************************** related to a car accident. I informed the clinic all information related to car insurance, which should be charged. In addition to failing with this charge, charging my personal insurance, they sold me a wrist stabilizer, assuring me that it would be charged to Geico.When I noticed the wrong insurance charges, I promptly got in touch to resolve it, they have it on file. They charged my personal insurance $390 for the wrist stabilizer, which gave me a **** of $126.84. I called several times last year and this year I personally went to the clinic to resolve or return the item, but to no avail. This item in normal stores costs around $20, I would never accept it for that absurd price they are charging and refusing to fix it and I continue to be charged for the Co-pay of my personal insurance, which should not exist because I had all my car insurance coverage, and the clinic informed me that I would have no costs because I would be billed for my car insurance.Currently, *****, who calls herself manager of the clinic, tries unsuccessfully to solve this problem that has been going on for many months.This should never have been charged to my personal insurance, as I was told. I want this absurd charge cancelled, I've been trying to resolve this since last year.I shouldn't have a $126 Copay for something related to the car accident and this is very specific and the clinic failed in the collection process.I'm so tired of this that I accept to keep this charge in my personal insurance but the clinic will have to be responsible for the cost of $126.84 that is the result of the lack of transparency and ethics with the clients, in solving the problem at the right time and not prolonging the situation for months.
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Customer Complaints Summary
8 total complaints in the last 3 years.
2 complaints closed in the last 12 months.