ComplaintsforGood Chevrolet, Inc
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Complaint Details
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Initial Complaint
08/22/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I arrived with financing in place, a car picked out, and details discussed with a salesman. ******** said there was 30k miles on the power train warranty. I thought it was going well until the hard sell on the warranty. The salesperson was ok with my "no". Then I went to the back room with the sales manager. He continues to sell on the additional warranty, he then tells me the power train warranty isn't a thing ( I would not have come to the dealership without that warranty). I said no at least 4 times to the extras. He pushed that it was completely refundable. He did the math and showed what my refund would be if I canceled the warranty. He again and again did the math on a 5k warranty. He then pushed hard on the gap insurance, which I have through auto insurance. He eventually said he would do it free. I thought free right, I'll agree. Then he showed me the math would be the same to reduce the cost of the warranty giving the gap free. This was after 8 at this point and I had already said no multiple times. He then moved the money around to work out according to him. He put on the paper the full cost for gap and $4000 for the warranty. The warranty in this setting will only be refundable based on this amount and not the 5k he demonstrated the math on multiple times. All the math he showed me was based on a lie. If it hadn't been so late in the night I wouldn't have missed it. I contacted the dealership and haven't heard back.Initial Complaint
03/20/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Good Chevrolet has had my car on and off since August. A new transmission (found out later it was a refurbished one from the factory. Then the transmission lines were leaking causing fumes in my vehicle, making me sick. They wouldn't believe me and I had the vehicle in there several times and had to throw a hissy fit for them to finally put it up on the rack and decided I was telling the truth. So then I had to pay another deductible for the warranty work. Each time the work took forever and I was out of a car for a long time. Now, on Feb. 3rd, 2023 the transmission was making noise. It took them 2.5 weeks to agree with me that it was the transmission. Now on March 17th they finally called me (I have called at least once a week to find out the news) and said Oh, no it wasn't the transmission after all. It was the motor slapping and manifesting the noise through the transmission. They wanted me to let them put the car back together and come get it and drive it. It should last another 5 years, I was told. Being a car person and having lots of car people in my life, they are all saying this is not right. I advised Les that I was not stupid and I knew that the transmission had to be replaced and they didn't want to pay for it, so they were advising me to come get the car and sign off the liability of the transmission to them. On top of it all this has been extremely stressful being without a vehicle for so many weeks, I have been getting migraines, nose bleeds and my stress level is off the charts. Now Les is telling me that if they have to tear down the engine, it will be another 2 to 3 weeks and if the warranty doesn't pay for it, I will have to pay out of pocket, causing me a whole lot of stress and me breaking down and sobbing at my desk at work. I wrote an extremely long letter to the ************************* this weekend. Not sure if you can assist me at all but everyone is telling me to file a complaint with you. Thank you for your time, Cherry BoringInitial Complaint
07/05/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
Good Chevrolet ran my credit 14 times even after telling them I would like to see the numbers/purchase price before running my credit. They increased the purchase price, added vehicle warranty, and added gap insurance without my consent or giving me the option to decline any extra warranties or products. They added these things and raised the original purchase price and then sent off my application to creditors for financing without showing me the ending price for the vehicle/financing amountInitial Complaint
07/05/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
Good Chevrolet ran my credit 14 times even after telling them I would like to see the numbers/purchase price before running my credit. They increased the purchase price, added vehicle warranty, and added gap insurance without my consent or giving me the option to decline any extra warranties or products. They added these things and raised the original purchase price and then sent off my application to creditors for financing without showing me the ending price for the vehicle/financing amount.Initial Complaint
03/31/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased a used 2007 ***** Ridgeline over the internet. Was told by the salesman ********************************* the vehicle was in good working condition with no issues, reflected by low miles. I paid to have the vehicle shipped, when it arrived it was smoking. I tried to drive, but the amount of smoke was concerning. Ive called the dealership several times with no return calls. I looked on carfax and called *********************** in ********** ** who serviced the vehicle prior to Goid Chevrolet taking possession. The informed me that they diagnosed the vehicle with catastrophic engine failure and recommended a full engine replacement. I called Good Chevrolet today and explained this to my salesman and he was supposed to call back after informing the sales manager. Never received a call. I called back AGAIN and was told the sales manager was working with other customers. I see two possible outcomes. 1.) They take the vehicle back and split shipping costs with me. They pay to repair the vehicle.
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Customer Complaints Summary
6 total complaints in the last 3 years.
1 complaints closed in the last 12 months.