4 Customer Reviews
Review from Raul S
1 star02/06/2024
We went in to Toyota of Renton looking to buy a Highlander. Since they didn't have the color and trim we was looking for, the sales person ********, did a research and found one that they could trade so we can buy it there. I want to clarify that ******** did an outstanding job, she was very courteous and diligent and we was ready to make a $1000 deposit to hold the vehicle (Her manager **** was putting a lot of pressure on her to make us leave this deposit). Then this guy came out to talk to us (short Asian guy who's name is **** or Envi or something like that), and started to talk to us in a very rude way, and started pushing us into submitting an application so they can bring the car in, so I asked, "are you telling us that if we don't submit an application, you're not bringing the vehicle in?". His answer was "no, if you don't apply, I'm not bringing a $50K vehicle in", (they only had 2 Highlanders in their lot at the moment and 2 more on transit), then I asked why they would ask us to make a $1000 deposit to hold the car then, his response was "I didn't ask you to", then ******** (salesperson) tried to say something but he told her to "shut up" in the rudest way you can imagine. That was more than enough, so at that point, I stood up and said, "you know what, never mind then" to which he, standing up as well, responded "okay, get the f*ck out of here" (?!!) and started walking away. That's when I asked "are you serious?... what's your name?, then he turned around and walked towards me and, putting his face at mine like threatening to fight me, said his (which I didn't clearly understood) out loud. At that moment, as I think everyone else would, I said "I want to speak with your boss", "I AM THE ***** he yelled. I'm a sales manager myself, and I know this is not the way a customer should be treated, under any circumstances. ******** did and excellent job and had pretty much gained our business, but this guy came and trashed everything she did in a minute!Review from LEANDRO B
1 star09/30/2023
Three hours for a simple oil change!!!!Dont bring you car here if you have a life!Their estimated time has no link to reality.I was told 1.5 hours and waited 3!!! Plus they stripped my lug nuts and wouldnt fess up to it, claiming it is normal wear and tear. That is the biggest pile of $h++ Ive ever heard! I went to their shop to inspect it my self and when I saw the kids that were working on my car I knew exactly what had happened I paid for professional mechanics and got trainees. Never going back to Toyota of Renton!!!! Stay the #LL away from this place!!!Review from Bien N
1 star09/23/2023
Disregard of Agreement Contract. I bought a Toyota care Plus for car maintenance service at the time I bought my car. According to Contract Agreement the expired date 6-28-24 and expired mileages *****. Theres no where on the contract mentioned how many time of services I can have. When I bought my car in for service at ***** miles. They told me this will be my last service because I have 6 times of services. Is this call cheating? Toyota support website responses to my inquiry about the contract. Their email said someone will contact me on this date and time. But I did not hear from them as they said I would. Empty promise.
Toyota of Renton Response
09/25/2023
I will reach out to ***************** and see if I can clarify on this matterReview from Liliana T.
1 star01/13/2022
They are selling cars and abusing charging money extra money customers due the shortage of pandemic. They were trying to charge 3k more. They shouldnt supposed to do that. Toyota needs to do something
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