Business ProfileforFlyUS Travels

On the evening of May 9th, 2024, my husband and I booked a round-trip ticket from ********* ********* through flyus.com, Flyus Travels. Dated December 4, 2024, to **** ***********. Returning on January 29, 2025. We were happy to finally and successfully book our roundtrip tickets that night and were looking forward to our trip. We went out of town the next day for work and when we got back home and check our emails, we saw that the date of our vacation was wrong. It was dated September 7, 2024, to September 22, 2024 as suppose to December 4th to January 29. We have no idea how it happened, why the dates were wrong. I babysit my grandkids Monday to Friday and only have a break during winter season. My husbands retirement also, wont be until December 2, 2024. That is why we picked the December 4, 2024, date to depart and planned to stay in the *********** a longer. We would not pay that much money for 11 days stay, losing 2-3 days on the way to and from. The last time went to the *********** was December 22, 2024, we stayed until March 3, 2025. WE called fly us and complain about this the dates, but they insist on charging us saying it was our fault. We asked them to change the dates but they refused to do so without us paying so much more. They offered refund but only less than half of the total amount. They want to charge us for the mistake that we did not caused. We booked another tickets already to another agency as soon as we found out that the one we originally booked was missed up. Because we tried to get cheaper pricing by booking ahead. We hope and pray to get refunded after we filed dispute in our credit card charges. We need this funds for our expenses. But it came back again.Please! We need help! And Thank you in advance for all your help.