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Complaint Details
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Initial Complaint
08/25/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Last year we had siding put on which ran ** 36k; this year we had a roof put on by Alpine Roofing ******* (who claims to be BBB certified on their website, but couldn't be found in the search bar during the filing of this complaint). When they nailed in the rain guard the nailed through the fascia causing oil canning. Some nails aren't even through the guard, they are just in the fascia. They destroyed 3-5k worth of work. I contacted the owner who said he would come out and look. He promptly called me the following morning stating it was there before he installed the roof (they are roofing nails; we have a Ring... he never set foot on our property). We know this because the siding company did a 1 year inspection roughly 30 days after the completion of the roof.Business response
08/25/2023
*****,
We are extremely sorry for these issues. We do take responsibility and promise to have this situation remedied.
We are going to get this Fascia repair/replacement completed as soon as possible. We will be taking care of any costs associated with this repair. We will do everything in our power to make sure the Fascia is 100% back to looking great.
We apologize for any confusion during our investigation of these issues.
We will get this entire situation fixed.
Thank you
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Contact Information
2016 Logston Blvd
Richland, WA 99354-5300
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.