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Complaint Details
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Initial Complaint
10/26/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I was sent a bill for services after I have fired ************* on 9/14/2022. I had not received a bill until 9/14/2022 but began doing business 8/8/2022. I had noticed the date on the bill was 9/5/2022, which puts me outside their 5 day window of contesting the charges. Then was told a refund check was mailed on 9/29/2022 for the remainder of my trust account which I never received. So I told them to write a new one and I'll pick it up at the office. Then I was given another bill 10/12/2022 via email, which has the date 10/5/2022 again putting me outside the 5 day window. I have not been able to pickup the check to see what the amount is, but it's unprofessional to issue a refund then send a bill for services. Why am I getting bills outside of the 5 day window to contest charges, that was the time frame I was told over the phone? On top of that the effectiveness of time management was poorly done. When I first paid I was told ************* was out of office and not able to talk to me and no paralegal was assigned to my case to assist me, I had to reach out to get them to send me documents to fill out. Most of my questions were left unanswered and on two occasions ************* had said to me "I'm not going to play 20 questions with you ********". I'm asking the business practices to be looked into as some of the charges are frivolous.Business response
11/21/2022
As with all public reviews regarding legal services, we are limited by how we reply due to confidentiality rules. It is incredibly important to all of us at Gravis Law to provide uncomplicated services to our clients and we are saddened to hear this was not your experience. There are certain rules that attorneys must adhere to when a client terminates their attorney relationship in order to protect their clients in their legal matter. Timing of those events - termination and subsequent withdrawal - sometimes have unintended side effects with any correspondence and billing thereafter. We apologize for any inconvenience and frustration the protective rules caused.
Please know you are heard and your feedback is appreciated as we strive to always improve relationships with our clients.
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Contact Information
503 Knight St Ste A
Richland, WA 99352-4257
Business hours
Today,Closed
MMonday | 8:30 AM - 5:00 PM |
---|---|
TTuesday | 8:30 AM - 5:00 PM |
WWednesday | 8:30 AM - 5:00 PM |
ThThursday | 8:30 AM - 5:00 PM |
FFriday | 8:30 AM - 5:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.