ComplaintsforSpeedy Movers

• Initial Complaint

  06/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I had Speedy Movers move me into my storage unit so I decided to have them move me out. I was ill and unable to drive 51/2 hours to meet the moving crew so I sent them the key and passcode so they could get my things. I was told they do that all the time. Move in day I get a call from *** storage and a bed rail had been left behind. If not picked up within a week it would be discarded. I immediately told the lead mover and he called and was told someone would immediately go over there and get the bed rail. It would be dropped off when a moving crew was near by. Mostly likely within a month. That was April 19th. I had every confidence that the bed rail would be retrieved. Normally I would go out and buy new bed rails. But the rail belongs to a 1970s brass bed. The rail is irreplaceable. The bed is an antique and now it is not complete. Ive contacted Speedy Movers several times over the past several weeks. I hear they are still trying to locate them. I asked to file a claim. I got no response.

  

  Business response

  06/26/2024

  We have been in contact with the customer and have tried on several attempts to locate the bed rails and have communicated with the customer are attempts to do so.  On June 19th we sent her a claims form requesting her to fill it out and return.  Customer did select $300 Deductible Valuation on her job and will compensate according to the rules that it allows on that item(s).  Once we receive that form, we can continue the claims process and work on getting the customer taken care of. 

  Customer response

  06/27/2024

   
  Better Business Bureau:
  
  I am completely heartbroken that my brass bed is no longer complete. It was a gift bestowed to me on my 13th birthday and is an irreplaceable family heirloom.

  I am not happy but I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is the only one that is acceptable to me since the bed rail is somewhere in the Richland dump.

  If my insurance claim is not fully met, further actions will be taken.

  
  Sincerely,
  
  *******************

• Initial Complaint

  02/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Following is a brief description of my experience with Speedy Movers on January 7, 2023. Please note that I have more detailed information in my journal entries which I will provide to you if requested. My wife is essentially a bedridden invalid with extremely limited mobility. In October ******************************************************* north Richland whose care service was had deteriorated. I contacted Speedy Movers,to move her to a different facility. That move was successfully and excellently accomplished. Subsequently, my wife's condition deteriorated and she required a move to a higher level of care. I went to the Speedy Movers office, answering all queries posed to me and signed all requested papers presented to me, stating more than once that I wanted the same kind of move that they had been done previously and to move everything. I paid a deposit and was informed they would arrive between 8 and 10 AM on January 7. The move was a disaster. Speedy Movers did not show up on time. Well more than an hour after 10 I called and told that that they could not reach the moving crew. Later, a moving crew member telephoned and said they had been given the wrong address. When I arrived home later I found a voice mail which is recorded from the moving crew made about 9 am informing me that they were in the lobby of my wife's care facility, which obviously was untrue as were other things I was told. The move was incomplete with many items left behind, requiring a second trip to get everythinhg. In a telephone discussion to determine what actually happened, the lady she said she could not talk to me and referred me to the boss who came on the line, downplayed the delay berating and blaming me for not having given them the information, talking over me, refusing to let me explain. He was rude, argumentative and finally just hung up. No bill was sent but billed my credit card directly. A copy of the invoice which included extra charges was sent.

  

  Business response

  03/07/2023

  I can understand the customers situation and his point of view... In response to his complaints and concerns, ************* arrived in the time window provided but unfortunately was at the care facility next door and were a little confused on the exact location.  ********** tried to reach the customer multiple times and waiting approximately an additional 60 minutes until we we able to get a hold of the customer and confirm the exact location.  Upon arrival to the customers home, we confirmed the items that we were moving and performed the move accordingly and the customer choose to leave the home early before we were able to do a final walk thru.  The few items that were left were hind we mostly items we were unable to move according to **************** Movers guidelines (household cleaning supplies).  When we were told that the customer would meet us at the final destination and upon arrival, the customer was not present.  We tried multiple times to reach the customer, our office staff and move crew tried to call several times.  After waiting an additional 60+ minutes, ************* went back to the original address where we picked up the items and found the customer having lunch.  This put a major delay in our schedule but still accommodated the customer and finished the job we promised to do. A few days after the move was complete, the customer came in to speak with our staff and we tried our best to provide good customer service and agreed to have our Move ******* go pick up the remaining few boxes that was missed in his personal vehicle and at no charge to the customer.  After that was complete, the customer called on the phone and continued to express his displeasure with the move and we discussed with him in details what happed, offered our apologies, and reminded the customer that we went back a second time at no charge.  He continued his displeasure and stated that his son was a judge and that we would be hearing from him.  We calmly explained to the customer that we provided a service and went above and beyond what was asked and again apologized for any inconvenience that it caused him.  

• Initial Complaint

  09/02/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I ordered a mattress and bed frame though Purple on 8/16/22 and Speedy Delivery LLC is their third party delivery service. I paid an additional $200 for assembly service. A date of 8/29 was confirmed by the companies to deliver and assemble my mattress and bed frame but no one arrived as stated. I have contacted north Purple and tried to contact Speedy about the issue. It has not been resolved (its been five days now since the scheduled delivery date) and I have requested several times to be refunded for the assembly service as it was not completed as scheduled. At this point I just want to know where my product is and when it will be delivered! Very poor communication from this delivery service unfortunately

  

  Business response

  09/14/2022

  The complaint is not for Speedy Movers.  Speedy Movers does not deliver for Purple Mattress and have the wrong company.  If you refer to the attachment, it shows that Speedy Delivery LLC is the company that they are looking for

• Initial Complaint

  07/05/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Speedy Movers picked up my items for moving on May 23, 2022 at **********************************************************. They still have not delivered my things. They have no solution and cannot tell me where or how to get my things myself. I have spoken to "*******" the "manager" several times and can send you the text transcript. His phone number is ************. ******* has not been able to be of any help with this matter, he only lies about when I'll get my things. Check the receipt I attached, it shows I've already paid in full.

  

  Business response

  09/12/2022

  Mrs. ******* items where delivered to her on July 12th.  We did pick up the items on May 23rd and had some delays in getting her items to her due to shipping and receiving complications in ********.  We did inform her along the way of the complications we were having.  On July 5th we provided a tracking number for her so she could follow her shipment for delivery.  After the delivery was done on 7/12, our office spoke with her and confirmed she had received all of her items. 

• Initial Complaint

  02/17/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  My complaint today involves the non resolution of a damage claim Speedy (Matt *****) operations manager and I agreed to for damages, on a move dated 12/03/2021. The settlement amount that Speedy offered, though less than the actual damage, was to have been sent by the 1st week in February according to texts and emails from the operations manager. As of the 17th Feb. 2022 the "check" has not arrived. While Matt has responded to my emails the promises made have not been kept. I would like to resolve this mess and get my furniture repaired or replaced as we are now working on 3 months since this move started. I chose Speedy as our mover because their presentation was professional, and as a local mover, I thought word of mouth referrals were a powerful incentive to complete the job in a timely manner and make their clients whole if they damaged our personal property. As of today they have not lived up to the claim as the premier movers in the Tri Cities WA.

  

  Business response

  03/17/2022

  Your damage claim is pending review. We apologize for any delays and will reach out as soon as we have a resolution. Feel free to call us directly to check on the status or with questions or concerns.

  Customer response

  03/17/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. We have come to an equitable solution.
  
  Sincerely,
  
  **** ******

• Initial Complaint

  02/03/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We hired speedy movers to move us from ******** ********** to ********** **. The estimator told us it would ***********-7 days to get our household moved. They picked up our household on December 30, 2021. We flew to ** on January 3, 2022. There has been rare communication with this company. They dont return calls or msg. They returned a few msg after I threatened to give them a bad review or file a bbb complaint against them. Last week after threatening them again an employee texted and said he had to pay to get a delivery guarantee for the trailer to be delivered on February 2,2022. He also said in the text that the trailer would be unloaded the next day, February 3, 2022. It is now February 3, 2022 and The employee has not responded to my text. I tried to call him 3x and got a weird answering VM. I called the office to get their insurance name and policy number. The only person who had it was in a meeting and is supposed to call me back. I would be surprised if this actually happens. I have asked them to suspend all charges for shipment. ******* said he could do something with the charges but didnt say what. I want our household and no charges for the shipment or I want replacement costs for all our household items. I would also like my January rent reimbursed and living expenses for the month of January since we are not able to stay in our apartment.

  

  Business response

  02/23/2022

  I'm so sorry to see the poor review. I understand that your move did not go according to plan. As you know, when moving out-of-town, the arrival dates that are provided are estimates. This is especially the case when 3rd party carriers are involved, as was the case with your move and which was disclosed to you. Unfortunately there was some miscommunication on the delivery date from the 3rd party carrier. This is beyond our control. I am also sorry to hear you feel like we didnt communicate very well. I do know we had several text messages and calls between you and our office, but I also know you failed to account for the time zone difference when making some of those calls to our office, which were outside of normal business hours. We aways provide a response back. We are looking at ways to better our service for after hour messages to our customers and thank you for your feedback. You received your goods. We know the time frame wasnt what you expected and we appreciate your feedback so we can better our communication with customers. 
  

  Customer response

  02/28/2022

   
  Complaint: 16706174
  
  I am rejecting this response because:speedy movers still has not addressed the property damage claim I submitted over a week ago.
  
  Sincerely,
  
  *********************************

  

  Business response

  04/12/2022

  To whom it may ******************** reviewing the damage costs, we have sent off her claim to our insurance to settle the damaged amount.  She was sent an email on on 3/28 letting her know that a claim adjuster would be in contact and would be settling the damage claim.  
  
  Kind Regards

  *******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩