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ComplaintsforRidgefield Recovery Village
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Complaint Details
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Initial Complaint
03/07/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
The first issue is that we ran out of food several times during the duration of my stay. None of the gym equipment worked with the exception of one piece. For a bill of just under $80,000 to my insurance, I would expect that I would be fed and all equipment would be in working order. As for the bill. I was billed almost $80,000 because I have insurance, while talking with others they were charged in the $24,000 fee range. My insurance has recently sent a bulk check to cover a few claims that were paid incorrectly. At this time, my wife has made 2 phone calls per week since January with the electronic payment number and date and Recovery Village continues to state that they have not received it. Our insurance states that they have. It was an electronic payment in the amount of $12,451.04 on 12/29/22 (transfer # ********. My balance at this time is $5,895. At this time Recovery Village owes me a refund of $6,555.11.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.