ComplaintsforJ J's Towing
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Complaint Details
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Initial Complaint
08/14/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I called AAA for a jump start, and they sent a company to assist. Unfortunately, they couldn't jump my vehicle. Instead, they troubleshot the issue and gave their personal "diagnosis," stating, "The starter is done; it can't possibly be anything else." They then said I would need a tow out of the rest stop. The driver left, saying he couldnt wait any longer.Later, I called again for a tow after securing the part and deciding where we were going. The same company responded, but the tow truck driver who arrived was incredibly rude and pompous. If I could have, I would have asked for a different driver. His demeanor wasnt the only issuehe also damaged my vehicle. Without asking if the car was in neutral or if it could even be put in neutral, he started dragging my car up the truck bed, which ended up destroying my power steering module.When I called the company to report this, they claimed thats how you tow a vehicle, which it isnt. You dont leave the car in park, beat on it, and then drag it up the ramp, leaving drag marks on the pavement. I even have some of this recorded, although not much.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.