Crisis Connections
Accredited Charity
Meets Standards
Accredited Charity
Meets Standards
Standards Legend
- Meets Standards
- Standards Not Met
- Did Not Disclose
- Review In Progress
- Unable to Verify
Standards For Charity Accountability
Governance
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Board Oversight
Oversight of Operations and Staff: Standard 1
Description
Organizations shall have a board of directors that provides adequate oversight of the charity's operations and its staff. Indication of adequate oversight includes, but is not limited to, regularly scheduled appraisals of the CEO's performance, evidence of disbursement controls such as board approval of the budget, fundraising practices, establishment of a conflict of interest policy, and establishment of accounting procedures sufficient to safeguard charity finances.The organization meets this standard.
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Board Size
Number of Board Members: Standard 2
Description
Soliciting organizations shall have a board of directors with a minimum of five voting members.The organization meets this standard.
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Board Meetings
Frequency and Attendance of Board Meetings: Standard 3
Description
An organization shall have a minimum of three evenly spaced meetings per year of the full governing body with a majority in attendance, with face-to-face participation. A conference call of the full board can substitute for one of the three meetings of the governing body. For all meetings, alternative modes of participation are acceptable for those with physical disabilities.The organization meets this standard.
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Board Compensation
Compensated Board Members: Standard 4
Description
Not more than one or 10% (whichever is greater) directly or indirectly compensated person(s) serving as voting member(s) of the board. Compensated members shall not serve as the board's chair or treasurer.The organization meets this standard.
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Conflict of Interest
Conflict of Interest: Standard 5
Description
No transaction(s) in which any board or staff members have material conflicting interests with the charity resulting from any relationship or business affiliation. Factors that will be considered when concluding whether or not a related party transaction constitutes a conflict of interest and if such a conflict is material, include, but are not limited to: any arm's length procedures established by the charity; the size of the transaction relative to like expenses of the charity; whether the interested party participated in the board vote on the transaction; if competitive bids were sought and whether the transaction is one-time, recurring or ongoing.The organization meets this standard.
Measuring Effectiveness
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Effectiveness Policy
Board Policy on Effectiveness: Standard 6
Description
Have a board policy of assessing, no less than every two years, the organization's performance and effectiveness and of determining future actions required to achieve its mission.The organization meets this standard.
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Effectiveness Report
Board Approval of Written Report on Effectiveness: Standard 7
Description
Submit to the organization's governing body, for its approval, a written report that outlines the results of the aforementioned performance and effectiveness assessment and recommendations for future actions.The organization meets this standard.
Finances
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Program Expenses
Program Service Expense Ratio: Standard 8
Description
Spend at least 65% of its total expenses on program activities.The organization meets this standard.
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Fundraising Expenses
Fundraising Expense Ratio: Standard 9
Description
Spending should be no more than 35% of related contributions on fundraising. Related contributions include donations, legacies, and other gifts received as a result of fundraising efforts.The organization meets this standard.
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Accumulating Funds
Ending Net Assets: Standard 10
Description
Avoid accumulating funds that could be used for current program activities. To meet this standard, the charity's unrestricted net assets available for use should not be more than three times the size of the past year's expenses or three times the size of the current year's budget, whichever is higher.The organization meets this standard.
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Audit Report
Financial Statements: Standard 11
Description
Make available to all, on request, complete annual financial statements prepared in accordance with generally accepted accounting principles. When total annual gross income exceeds $1 million, these statements should be audited in accordance with generally accepted auditing standards. For charities whose annual gross income is less than $1 million, a review by a certified public accountant is sufficient to meet this standard. For charities whose annual gross income is less than $250,000, an internally produced, complete financial statement is sufficient to meet this standard.The organization meets this standard.
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Detailed Expense Breakdown
Detailed Functional Breakdown of Expenses: Standard 12
Description
Include in the financial statements a breakdown of expenses (e.g., salaries, travel, postage, etc.) that shows what portion of these expenses was allocated to program, fundraising, and administrative activities. If the charity has more than one major program category, the schedule should provide a breakdown for each category.The organization meets this standard.
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Accurate Expense Reporting
Accuracy of Expenses in Financial Statements: Standard 13
Description
Accurately report the charity's expenses, including any joint cost allocations, in its financial statements. For example, audited or unaudited statements which inaccurately claim zero fundraising expenses or otherwise understate the amount a charity spends on fundraising, and/or overstate the amount it spends on programs will not meet this standard.The organization meets this standard.
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Budget Plan
Budget: Standard 14
Description
Have a board-approved annual budget for its current fiscal year, outlining projected expenses for major program activities, fundraising, and administration.The organization meets this standard.
Fundraising & Info
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Truthful Materials
Misleading Appeals: Standard 15
Description
Have solicitations and informational materials, distributed by any means, that are accurate, truthful and not misleading, both in whole and in part. Appeals that omit a clear description of program(s) for which contributions are sought will not meet this standard. A charity should also be able to substantiate that the timing and nature of its expenditures are in accordance with what is stated, expressed, or implied in the charity's solicitations.The organization meets this standard.
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Annual Report
Annual Report: Standard 16
Description
Have an annual report available to all, on request, that includes: (a) the organization's mission statement, (b) a summary of the past year's program service accomplishments, (c) a roster of the officers and members of the board of directors, (d) financial information that includes (i) total income in the past fiscal year, (ii) expenses in the same program, fundraising and administrative categories as in the financial statements, and (iii) ending net assets.The organization meets this standard.
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Website Disclosures
Web Site Disclosures: Standard 17
Description
Include on any charity websites that solicit contributions, the same information that is recommended for annual reports, as well as the mailing address of the charity and electronic access to its most recent IRS Form 990.The organization meets this standard.
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Donor Privacy
Privacy for Written Appeals & Internet Privacy: Standard 18
Description
Address privacy concerns of donors by (a) providing in written appeals, at least annually, a means (e.g., such as a check off box) for both new and continuing donors to inform the charity if they do not want their name and address shared outside the organization, (b) providing a clear, prominent and easily accessible privacy policy on any of its websites that tells visitors (i) what information, if any, is being collected about them by the charity and how this information will be used, (ii) how to contact the charity to review personal information collected and request corrections, (iii) how to inform the charity (e.g., a check off box) that the visitor does not wish his/her personal information to be shared outside the organization, and (iv) what security measures the charity has in place to protect personal information.The organization meets this standard.
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Cause Marketing Disclosures
Cause Related Marketing: Standard 19
Description
Clearly disclose how the charity benefits from the sale of products or services (i.e., cause-related marketing) that state or imply that a charity will benefit from a consumer sale or transaction. Such promotions should disclose, at the point of solicitation: (a) the actual or anticipated portion of the purchase price that will benefit the charity (e.g., 5 cents will be contributed to abc charity for every xyz company product sold), (b) the duration of the campaign (e.g., the month of October), (c) any maximum or guaranteed minimum contribution amount (e.g., up to a maximum of $200,000).The organization meets this standard.
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Complaints
Complaints: Standard 20
Description
Respond promptly to and act on complaints brought to its attention by the BBB Wise Giving Alliance and/or local Better Business Bureaus about fundraising practices, privacy policy violations and/or other issues.The organization meets this standard.
Conclusion
Crisis Connections meets the 20 Standards for Charity Accountability.
Purpose
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Year, State Incorporated
1964, WA
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Stated Purpose
Crisis Connections connectspeople in physical, emotional and financial crisis to services that will be ofhelp.We do this to reduce immediate emotional distress and defuse crises forindividuals, families and the community; to reduce the immediate risk ofviolence to one’s self and others; and to increase the ability of people toaccess the safety net, particularly for mental and emotional support services.Crisis Connections serves all people (in physical, emotional and financialcrisis) with an emphasis on serving King County residents.
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Also Known As:
WA Warm Line, Crisis Clinic
Programs
Crisis Connection's passion is caring and listening; empowering people to make positive life changes. They do this through making connections between people and critical resources. They aimto reduce immediate emotional distress and defuse crises for individuals, families and the community; to reduce the immediate risk of violence to one’s self and others; and to increase the ability of people to access the safety net, particularly for mental and emotional support services.Crisis Connections serves all people (in physical, emotional and financial crisis) with an emphasis on serving King County residents.They offer the following services:The 24-Hour Crisis Line provides immediate help to individuals, families and friends of people in emotional crisis. Volunteers will help determine if you or your loved one needs professional consultation and can link you to the appropriate services. They are a primary source forlinking residents to emergency mental health services in King, Pierce, Clark,Skamania, Klickitat, Grant, Okanogan, Chelan, and Douglas Counties and provide immediate language interpretation in more than 155 languages.Washington Recovery Help Line is an anonymous and confidential help line that provides crisis intervention and referral services for Washington State residents. Professionally trained volunteers and staff are available to provide emotional support 24 hours a day, and offer local treatment resources for substance abuse, problem gambling and mental health as well as to other community services.Teen Link is a confidential and anonymous help line for teens. Each evening from 6-10 PM trained teen volunteers are available to talk with you about any issue of concern. No issue is too big or too small. During the hours when the Teen Link help line is not answered by teens, the calls are answered by volunteers and staff of the Washington Recovery Help Line.Washington Warm Line is a peer support help linefor people living withemotional and mental health challenges. Calls are answered by specially-trainedvolunteers who have lived experience with mental health challenges. They have adeep understanding of what you are going through and are here to provideemotional support, comfort, and information. All calls are confidential.King County 2-1-1 is part of a state andnationwide network of 2-1-1 providers. 2-1-1 is the designated dialing code forinformation/referrals to community resources and health/human services.King County 2-1-1 connectspeople to the help they need, providing comprehensive information onhealth and human services in King County. Whether it's for housing assistance,help with financial needs or to find the location of the nearest food bank.When a person dies becausethey have taken their own life, the effect on survivors can be devastating.Grief can be intensified because the death was a suicide. Common feelingsinclude shock, anger, guilt, depression, confusion and shame. Crisis Connections offers programs to help survivors navigate complicated griefdue to a suicide loss.Survivors of Suicide offers several types of bereavement support:- Telephone Emotional Support: Crisis Clinic is here to talk with you about your feelings any time of the day or night. They can also mail you information specially written for those who have lost a loved one to suicide. Call the 24-Hour Crisis Line to receive support.- Drop-In Bereavement Group: Crisis Clinic offers a twice monthly professionally-facilitated support group, held at 6:30 PM on the first and third Monday of each month (including holidays) at 9725 3rd Avenue NE Suite 300, Seattle, WA 98115. No registration is required and a voluntary donation is suggested.- Six-Week Bereavement Support Group: This group is designed for those who are at least six months beyond the suicide, have attended the drop-in group a few times, and who desire more support in a closed group setting.To access assistance, here are Crisis Connections' crisis lines:24-Hour Crisis Line: 866-427-4747King County 2-1-1: 800-621-4636TTY: 206-461-3610Teen Link: 866-833-6546Washington Warm Line: 877-500-9276Washington Recovery Help Line: 866-789-1511
For the year ended December 31, 2019, Crisis Connections program expenses were:
| Telephone services | $6,041,064 |
| Community training | $273,009 |
| Program Expenses | $6,314,073 |
Governance & Staff
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CEO
Ms. Michelle McDaniel, CEO
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Board Chair
Mr. David Johnson, Community Volunteer
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Chair's Profession / Business Affiliation
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Board Size
8
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Paid Staff Size
193
Fundraising
Method(s) Used:
Invitations to fundraising events, Print advertisements (newspapers, magazines, etc.), Grant proposals, Internet, Planned giving arrangements, Appeals via Social Media (Facebook, etc.).
% of Related Contributions on Fundraising: 1.90%
Tax Status
This organization is tax-exempt under section 501(c)(3) of the Internal Revenue Code. It is eligible to receive contributions deductible as charitable donations for federal income tax purposes.
Financial
The following information is based on Crisis Connections's Audited financial statements for the fiscal year ending December 31, 2019
| Source of Funds | |
|---|---|
| Government contracts and grants | $6,173,950 |
| Other contracts and grants | $607,370 |
| Contributions | $409,206 |
| Other income | $250,704 |
| United Way | $215,000 |
| Special events, net of direct expenses of $46,176 | $44,195 |
| Investment income | $22,206 |
| Total Income | $7,722,631 |
Breakdown of Expenses
| Total Income | $7,722,631 |
| Total Expenses: | $7,520,378 |
| Program Expenses | $6,314,073 |
| Fundraising Expenses | $141,808 |
| Administrative Expenses | $1,064,497 |
| Other Expenses | $0 |
| Income in Excess of Expenses | $202,253 |
| Beginning Net Assets | $3,915,102 |
| Other Changes In Net Assets | $0 |
| Ending Net Assets | $4,117,355 |
| Total Liabilities | $381,410 |
| Total Assets | $4,498,765 |
An organization may change its practices at any time without notice. A copy of this report has been shared with the organization prior to publication. It is not intended to recommend or deprecate, and is furnished solely to assist you in exercising your own judgment. If the report is about a charity and states the charity meets or does not meet the Standards for Charity Accountability, it reflects the results of an evaluation of information and materials provided voluntarily by the charity. The name Better Business Bureau ® is a registered service mark of International Association of Better Business Bureaus.
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