Business ProfileforEVA Airline

I flew with EVA AIRLINES, last April 4, 2023 and received my luggage the same day I arrived in ******,***********. However, one of my luggage was severely damage and I had Picture of it on the same date. When I was in the airport I talked to one of the Eva Airline ground staff and they said that they couldnt do anything and I just need to do it online. Since we will be travelling on the same day to a far destination. I asked their staff if they can assist me doing it but they insist that I can just do it anytime. So I left the airport with my broken luggage. For almost 2 weeks we are in a very secluded area with not much of an Internet connection. So when I came back I immediately tried to file the complaint about the luggage but unfortunately I was misinformed. Because their website has just limited days in order for their customer to file concern. I called them and email them about the complaint. But I couldnt get a hold of someone who will be responsible with what happened. Before my departure, I finally get a hold of a manager in the airport. I explained what happened and they even took pictures of the photo and email I sent to their office. They promise to get back at me and resolve this issue. I was so patient even if I do not have enough luggage for my stuff going back to ******. We exchanged emails and details but I ended up not getting any update about the replacement of my luggage. They asked for the brand, my address and all information. I emailed them back and they never responded anymore. My husband paid about $400+ for my that samsonite luggage since It was a gift to me. Until now, I do not have any replacement or assistance from Eva Airlines. Despite of being patience on their response, I couldnt keep the disappointment on them not helping their customers who paid for their services and hoping to get a better customer service.