Share
Business ProfileforLemonSquad
Current Alerts For This Business
On March 21, 2024, Better Business Bureau recognized a pattern of complaints from consumers regarding service, customer service, and billing issues. Consumers allege repairs not being completed as contracted. Consumers allege a lack of communication and professionalism. Consumers allege unwarranted or surprise changes and lack of promised refunds. BBB has requested Lemon Squad provide a written response to the pattern of complaint and to sign the agreement to eliminate.
As of April 9th 2024, the business has responded to BBB's request to address the pattern.
"Action Items for Lemon Squad BBB
Improve turnaround times to customers expectations
-On 4/1 we increased our reviewer staffing coverage to a 24 hours a day review schedule. This will ensure reports will go out faster and with the quality of our customers expectations.
-We have beta released our inspector application. Our goal is to start our full rollout to all inspectors by 5/1. The application will allow for real time report uploading and requirements for required photos etc. This will improve both turnaround time and quality.
Improve Quality of Product delivered
-Quality review program has been recently put in place to audit the quality of work by our review team. They are now scored monthly with a scoring rating out of 100% based on items that may or may not have been missed when reviewing an inspection report.
Improved Refunds process
-Starting 4/1 I am (VP of Operations) now cc’d on all refund requests to ensure they go out timely.
Customer Service (lack of communication and professionalism)
-Customers can reach us via email and phone. We have soft skills training in place and will be implementing a Quality process for our customer service team within the next few months."
At-a-glance
Related Categories
Overview
Products & Services
Business Details
- Location of This Business
- 701 5th Ave Ste 7250, Seattle, WA 98104-7099
- BBB File Opened:
- 2/28/2022
- Years in Business:
- 3
- Business Started:
- 9/30/2020
- Date of New Ownership:
- 9/1/2020
- Business Incorporated:
- 9/30/2020
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Corporation
- Alternate Business Name
- Wrench Inspection Company LLC
- Wrench Inc dba Wrench Inc Washington
- Related Businesses
- Hours of Operation
Primary
- M:
- 8:00 AM - 5:00 PM
- T:
- 8:00 AM - 5:00 PM
- W:
- 8:00 AM - 5:00 PM
- Th:
- 8:00 AM - 5:00 PM
- F:
- 8:00 AM - 5:00 PM
- Sa:
- 8:00 AM - 5:00 PM
- Su:
- Closed
- Business Management
- Mr. Daniel Casey Willis, Principal
- Mr. Ryan McGavran, Principal
- Mr. Douglas Stevens, Principal
- Mr. Kevin Urie, Vice President of Sales and Marketing
- Mr. Ed Petersen, Principal
- Lance Duce, Vice President of Operations
- Contact Information
Principal
- Mr. Daniel Casey Willis, Principal
- Mr. Ryan McGavran, Principal
- Mr. Douglas Stevens, Principal
- Mr. Ed Petersen, Principal
Customer Contact
- Mr. Ed Petersen, Principal
- Bob Uresti, Customer Service Manager
- Additional Contact Information
Phone Numbers
- (888) 231-7965Other Phone
- (855) 347-2779Other Phone
- (888) 231-7965
Customer Complaints
64 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
06/26/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Customer Reviews
9 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Rohitbir S
05/17/2024
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.