Customer ReviewsforLemonSquad

Good inspections, but poor customer service. Out of three ********************* ordered, two were scheduled very quickly, within 24 hrs and reports received like 1 hr after the inspection. However, the 3rd inspection, which hasn't happened yet, was scheduled 3 days out from day of ordered (ordered at about 8pm). Then following day, the dealer said he'd not been called to schedule the inspection yet. I called into customer service. They didn't really take any action, just said they'd leave a note with the inspector. So, it's evening. About 24 hrs after ordering. Still no real confirmation. Also. Another vehicle came up and I bought it tonight. I'd like to notify the inspector to cancel, but there's no way yo leave a msg after hours, not I'm the website, on phone number, or by email.

Lemon squad is a scam there inspector is working with the dealer and falsifying The reports My car was completely destroyed compared to the inspection I received the dealer even told me oh I know this inspector hes a good friend I knew right away they were both in on it and I reported it to Lemon squad shes was told i only have 7 days to report it which is crazy cause I didnt receive my car for about 3 weeks after it was shipped and after I received it I noticed all the problems. This ruined my buying expierence forever.

I purchased a pre-purchase inspection for $219.99 for a used car on 3/23/24 through Lemon Squad. Their website listed someone coming to look at the car on 3/23/24, almost immediately after I set up the appointment. It then was changed to 3/25/24 at 11:45AM at the car dealership. My salesperson called me multiple times on 3/25/24 because no one from Lemon Squad called the dealership nor showed up to complete the service. I called Lemon Squad to discuss and their response was placing my order (#XXXXXX) on hold until I found another car for them to inspect. I stated they missed two appointments and I just wanted a refund. They stated my order/money would have to stay in an on hold status for 90 days at which time I could request a refund. They stated this language was in their terms and conditions (****************************************) which I didnt read anywhere. I want a refund because services were never rendered.

Lemon squad advertised for pre purchase evaluation on used cars. I called them and had it evaluated for $200. The report came back that the car was a good buy and I purchased it. No real major problems. It wasn't long when reality set in and my opinion changed drastically about this company. Complete brake job, front end with tie rods and ball joints, and shocks. Currently I'm at $1000 cost on repairs. I asked myself why wasn't this brought to my attention because of the cost and most important the unsafe repercussions while driving. I spoke with the company thru email, they would not speak to me on the phone and they informed me that all they do is visual inspection. Also they use some type of device to input readings in order to get status of components. The bottom line is I wasn't told that most of this inspection is visual and had i been told I definitely would never have used lemon squad. The whole purpose of a pre purchase inspection is to pull tires, hoist and look underneath. They didn't.

We received our ** inspection report yesterday after over a week of ************ was down righ fradulant. We spoke with the owners of the ** and apparently all they received from the inspector was a time, they were not prepared by the inspector to have the fridge on, the ** connected to water, anything. Because of that, those systems weren't tested at all. The owners also confirmed that the inspector was there for only 30 minutes or less and that the following systems were not tested at all despite them being marked as "good" on the inspection report. - Water - Propane system - Fridge - AC - Furnace - Landing Gear The owners have stated the inspector came, quickly took pictures and left but not test any systems beyond opening the awning and running the slideout in and out. We didn't hire someone to simply take pictures and do the very bare minimum, we already did that. What this inspector did does not qualify as an "inspection" at all in my book. What we received was incredibly superficial and contained details that we already knew from our own visual inspection. Infact, we know of a few BLARING issues that they completely missed. We have hired 4 ** inspectors in the past, including one using Lemon Squad, and they were all far more thorough and detailed than this one. We feel like we basically just threw money away with this inspection, and we still don't have answers on some of the basic systems of the ** (propane, water lines, AC, furnace). We would like a refund on this service since we are going to have to hire a different inspector before purchasing this ** to get any actual answers.

Worst auto review company on the planet! Totally inaccurate report. Described truck as a 4-cylinder when it's a 5-cylinder. Said battery needs replacing when the battery is fine. Said carpet was in good condition when there is no carpet, just a vinyl ***** But worst of all-and dangerous- was they didn't even bother to look at the frame where there was so much rot and rust, that there were big gaping holes in the frame! It was easily seen just by bending over and looking! It's a pickup with good ground clearance! How on earth could you miss that?!? I ended up buying a truck that had so much rot on the frame that it was dangerous to drive! I wouldn't hire this company to inspect a tricycle! Also, don't trust any company that promotes great reviews on its website, but doesn't have a feature on the site that allowsa customer to leave a review.

Lemon Squad is an absolute joke and I only wish I had checked here first!!! They are thieves, straight up. Promised a refund for an inspection that the dealership would not allow me to coordinate after I paid in full and NEVER followed up and will not answer my messages inquiring abt the refund they promised. THE WORST business!! How are they still allowed to operate?!? I will be telling anyone and everyone I know and filing as many complaints as humanly possible so that this happens to no one else I know of.

On July 6, 2023, I ordered an inspection of a car located at a dealership in *****. I paid $199.00 on my credit card. I gave them the correct information and VIN number. I received an email saying that the inspection would be done on July 8. On July 7, I got an email from Lemon Squad saying that my inspection was "on hold," but giving no further information. I heard nothing further from Lemon Squad. When I went online to look at my account, there was no way to get a refund.The dealership says they were looking out for Lemon Squad but never heard from them.On July 20, I did a chat with Lemon Squad on their website and they said "******************* has informed me there is no ************************* and unaware of ************************* purchasing a vehicle from them. Please contact the seller."They are making me pay for a service that I never received. I decided to fight.

I ordered an inspection for a used car that was available at a dealership in ************. Lemon Squad messaged me saying they'd get it done the next day. I passed this information on to the dealership and they had the car ready awaiting Lemon Squad. Lemon Squad failed to show or call. The same thing happened the next day and the next and the next, etc. Empty promises were repeatedly made, yet they failed to show up or call the dealership. After the 6th empty promise and failure to show, I contacted Lemon Squad by phone and asked for immediate completion of the service or a full refund of my money as soon as possible. They want to offer me a credit towards a future inspection instead of refunding my money. This is unacceptable. I am not interested in ever trying to do business with them again. They promise speedy professional service, but fail severely on both accounts.