ComplaintsforRent-A-Wreck

• Initial Complaint

  06/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I rented a vehicle from Orbitz at Rent a Wreck that was misleading as I searched for Seattle airport rental vehicles. In small fine print it stated the car was not at the airport (I later found out). I was sent a message at 10pm the night before my reservation saying the rental car location was not onsite and I had to walk to the location and to call when I arrived at the airport. When I arrived I could not get anyone in the phone. I called several times and text and no one responded. There was no disclosure that the policy of the company was a 30 minute no show which is atypical for a rental car company at an airport. When I arrived about 45 minutes late due to a delay, my car reservation, which I hate supplied a 50% deposit for was denied to me despite the car being on the property. The attendant stated she could not provide the rental. She then told me if she could book a new one she would try. She said she would try but it was very very expensive and so I couldnt rent it, I said how expensive she said very. I said how much. She declined to tell me. When I kept asking she went to her manager and said she would not have a car until next week. I had to spend the ****** on a car rental when my original reservation with rent a wreck was ******. Had I known about the no show policy, I would have made the reservation for later- as well being unable to locate the place which made me even more late. This company set me up to lose my reservation.

• Initial Complaint

  02/23/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I paid $104 for rental in ***, then was forced to add $832 for insurance in ****** (even though my credit card covered insurance). NOWHERE does the online process say "You will pay ADDITIONAL FEES in ******." My complaint is about DECEPTIVE ADVERTISING. The fine print has a note that says Rental Coverages: CDW - $15-75 per day with no explanation about what that means. Instead , the confirmation email implies you are good-to-go, having completed the transaction. There are no warnings about extra fees.Please contact me by email only, if you need to contact me. Thank you. NOTE THAT THIS IS A COMPLAINT AGAINST ******* OFFICE, WHICH MANAGES THE WEBSITE AND APP USED TO BOOK THEIR CARS. This is not a complaint against the office in ******.

• Initial Complaint

  07/19/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  There was a discrepancy with the miles I used on my rental car. I was also 1.5 hours late on my return, I called and the woman in the phone said make it before 6 pm to avoid extra charges. Once I arrived she charged me for 2 extra hours and said I drove 500+ miles but they didnt have the actual miles so they subtracted from the last reservation. This was an additional $200! I rent cars every week from the airport and for the same drive, days and miles. ***** week. About 200 to make it even. My entire rental car was about $500 with these additional charges for 2 days. Absolutely ridiculous and not accurate. When I asked to see the paperwork she wouldnt let me see it and wrote down with a pen on the contract her numbers with the miles she was charging me and the additional hours. I kept asking to see the documents and she said I had to leave or she would call the cops. Not only is this dishonest, its fraud.

• Initial Complaint

  01/19/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Follow up on Rent A Wreck complaint of 7/21/2022 copied below. On 5/28/2022, I paid Expedia $847.77 for Rent A Wreck car reservation #**************. The total cost for the car rental given by Expedia was $1536.16. I paid Rent A Wreck ******* on 6/28/2022 another $1,092.37 for a total of $1940.14. I want $404.00 refunded to me.Rent A Wreck ******, *******************************************************, ************. *****************************, ********************************************************************************************, ************.I rented a car from Rent A Wreck, 6/28 - 7/19, 2022 through Expedia. The rip offs started immediately. The agent, ********, typed in a ***imum allowed millage of 450 miles for the entire time of rental. I showed him the Expedia agreement of ***** miles ***imum for the rental period. He agreed to change the *** miles to *****. Next, he showed me a toll surcharge fee agreement not in the Expedia agreement of $50.00 per toll or a one-time fee of $35.00 for all tolls plus the cost of the tolls. I asked ******** if there were toll roads in ****************. He said he didn't know. I accepted the one-time surcharge of $35.00 for all tolls. I drove around more than half of **************** and didn't encounter a single toll. Next, we went out to inspect the car. I was supposed to get a ****** Yaris. The car offered was a souped-up Corolla. It was filthy inside and out. Dirt all over it. ******** quickly tried to vacuum the front floor mats that were covered with mud to no effect. He went around the car looking for damage and said there was none. The car was too filthy to see if there were any scratches or not. I've rented plenty of cars from all the rental companies. These inspections, if they happen at all, are for major damages. There were certainly no Covid cleaning protocols. I cleaned the car myself and returned it completely clean inside and out. ******** inspected the car on return and claimed I scratched two wheel trims on the passenger side. I told him I didn't damage the car at all, and that the car was too filthy to see any damages when I first rented it. He told me my deposit of $1,000.00 would be withheld until the Rent A Wreck damage department assessed the damages. Since returning home yesterday, 7/20/2022, I checked websites for complaints against Rent A Wreck. ConsumerAffairs.com is full of them, including filthy cars and the scratched wheel trim scam that ultimately gets referred to the renters insurance company for exorbitant amounts. The car rental companies are already price gouging. The price for a car rental is up 6 or 7 times the cost pre pandemic. Now this company is trying to rip me off even more. Since the first complaint against Rent A Wreck ******* made on 7/21/2022, Rent A Wreck has had their insurance adjuster, *****************************, sent two insurance payment demands. The first was to my personal auto insurance company that was used to rent the car, in the amount of $5,597.35 on 8/23/2022. The claim is completely false since I didnt damage their car as Rent A Wreck claims. $5,597.35 for two scratched wheel trims? For comparison, recently the front end of my car was completely demolished when a deer ran into it. The total insurance repair cost for new quarter panels, front bumper, lights, hood, radiator, re-alignment, and 3 weeks car rental was less than $4000.00.The second demand for payment from Rent A Wrecks adjuster was sent directly to me by email on 1/15/2023. They are not supposed to demand payment from me. The amount they are demanding is $1,067.59.At this point I am thinking this claim isnt just fraud, but some sort of organized crime of extortion committed by Rent A Wreck and their insurance adjuster ****************************.I have contacted the **************** ************************* about this. They refuse to investigate this case as a consumer complaint or a case of fraud. The same thing with the ******* police department and the ****** ********** office. They refuse to do anything. So far Rent A Wreck has kept my $250.00 deposit and other money for a total of over $400.00 in fraudulent charges and they are still harassing me for more money. There is no way to contact Expedia about this case. Expedia has no phone to contact them and no email. Expedia has taken no responsibility for this crime.

• Initial Complaint

  11/09/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Yesterday a friend and I arrived in ******* and went to Rent-A-Wreck to receive the car that we had prepaid for. Upon arrive, the employees were nice, however it seemed like everything shifted after we were apprehensive about the prices they started to throw at us. For 1, the price we were told we were going to have to pay was $171. But when we went to check out, the receptionist told us that we were going to be charged $85 for a debit card fee, then $300 extra as a deposit fee. It came as a shock because I never read anything that said that all these charges were going to be included when we rented the car. So we asked for a refund of the prepay, $179, because we weren't going to be receiving the car. The woman proceeded to tell us that she can't give us a refund because we booked through Travilosity, so we'd need to contact them. We said ok, and the lady asked *******, the employee who picked us up from the airport and brought us to Rent-A-Wreck, if he could take us back to the airport as I called Travelocity. After ********************************************************************* after us to where they needed to go, we had to voice if he was ready to take us. While he drove us to the airport, I was on the phone with a Travelocity representative. She informed me, after ******* dropped us off, that an employee named ******** told her that "If we can't afford to get a car, then we shouldn't be traveling" and refused to give us a refund. Upset at the unprofessionalism, we went back to Rent-A-Wreck with a nicer, and cheaper, rental and confronted ******* and the lady, asking what was going on. Then ******* proceed to tell us that we actually had to contact Expedia and that ******** works at a call center. So we called Expedia, where that representative told us that ******* said he "refuses to give us a refund" so Expedia cannot refund us. The employees at Rent-A-Wreck are unprofessional, unorganized, and are not direct about their prices.

  Business response

  11/10/2022

  Hi,

   

  We did not charge ************** any amount for the rental vehicle, she can refer back to her credit card statement.  There was a partial amount that was prepaid through Travelocity, ************** needs to contact Travelocity for any refunds as they are the ones that have her funds. The terms regarding our rental procedures is listed online for clients to see prior to them confirming a reservation.  A deposit amount is generally required at all car rental companies. Please advise ************** to again reach out to Travelocity with her confirmation number for the refund of her partial prepaid amount.

   

  Thanks

   

• Initial Complaint

  09/29/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Rent-a-Wreck in ******, which seems to go buy several names, including Next Car and Discover Car, rented us a car which was in terrible shape (cracked windshield, check engine line was on, several visible scratches, dirty) When we returned it they claimed that some of the scratches which had already been on the vehicle were new and sent us a bill for damages. We attempted to dispute these claims by contacting the company, who we have not been able to reach. They have now sent a collection agency to us for $1982.07. We have not been able to speak with the company to dispute the charges for damage we did not cause. Its clear that this is a common business practice for the company, you can see it in the reviews on the BBB website as well as by reading reviews such as those on Yelp or ****** (https://www.yelp.com/biz/rent-a-wreck-seatac-3?start=10) where customers are being forced to pay $1000-$3000 for non existent damage to vehicles.

• Initial Complaint

  09/25/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Dear Better Business Bureau, I rented a vehicle through rent a wreck through the Expedia app the location was ****** in ******* ********** when I landed I took an Uber to the ****** location for Rent-A-Wreck when I got there I checked in with a gentleman by the name of ******** whose name was actually ***** he gave me a fake name when I told him I was there to pick up my vehicle. Any employee who gives a customer a fake name had every intention of scamming me. He told me that all of the cars have been extended out by the previous renters for additional nights and they had no vehicles available I told him I needed my rental and I had booked three weeks in advance he told me that was too bad they had no vehicles available and I was out of luck they were closing and I needed to exit the building and he locked the door on me. The sheer horror of leaving me stranded on the sidewalk in the middle of downtown ******* at dark not knowing a single soul alone as a single woman was horrific in and of itself. The liability for a business to do this is exorbitant!!!!!! When I got back home Expedia contacted Rent-A-Wreck at ****** and Rent-A-Wreck told them that I was a no-show so Expedia said that they refused to give me a refund. they literally lied to Expedia claiming I was a no-show knowing that I showed up to get my car and they refused to give me the car per the contract and kicked me out of their facility!!!!!! This was a breach of contract and stole my money from me and never intended to refund me for services I had an expectation of them providing to me. I work for the state of ******* and was there on business as well as I work for the largest employee union in the nation this type of service should never be tolerated. This was the most horrific display of service I have ever had to endure! Confirmation: #RWEXP10031785 Expedia itinerary: ************** Pickup sept 20 Drop off sept 22

• Initial Complaint

  09/23/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  I purchased a partially prepaid rental car on Expedia with Rent A Wreck. Upon arrival, I was asked to provide a credit card and pay $307.27 ($200 for an additional security deposit). However, my security deposit has not been returned to me. I am also disputing this with my credit card company but the Rent A Wreck has yet to respond. I returned the car on a full tank, without damages and I would like the full $200 refunded back to my credit card.

• Initial Complaint

  08/09/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  I stayed at this hotel July 28/29, 2022 (I had reserved the room through Priceline). The hotels website claims to have top notch cleaning and shows pictures of the room as being clean and newly renovated. The rooms are nothing like the pictures. The room I stayed in had no working air conditioning and the shower did not have hot water. I tried both before bed and after waking up to take a shower and could not take one because the water was cold. The bed has hair and stains all over the sheets and mattress, the carpets have not been cleaned (or replaced in at least a decade). The walls have paint chipping off and the ceiling was falling down in one spot. There was rust all over the shower and the bathroom floor. There appears to be foreigners possibly living in the building as there was a group of **** men standing out in the parking lot when I had to walk by myself to and from the building my room was in and the building the front desk was in. Online, the claims they are making and the ratings they are getting do not match up with the hotel and the quality or cleanliness (or lack thereof) or service they are providing. There was also some sort of cigarette ashes on the ice bucket provided in the bathroom. The room was musty and dirty and nothing worked. This is **************** claiming to be 3.5 stars. Very fraudulent/ false claims.

• Initial Complaint

  03/29/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I booked through Expedia, tried to resolve through w no help from them, on 3/16/22 i went to the car rental to pick up a car I booked through expedia. I got lost & called the company, the person called me an idiot for getting lost & hung up on me. finding the location I see 1 car w a spare tire that is being inflated w a air compresor. Myself & a girlfriend asked the only person at the desk if he was the one who hung up on me, this person began to yell curse & threaten **************** I asked about the car & the flat that I was driving to the mountains he again called me a curse word & said it was fine. he kept walking out to the car to check on the tire inflation when he came back I asked for his name & a supervisor he refused to give his name or call a supervisor, then became very volatile verbally abusive & threatening us with bodily harm. I told him I would not rent ********** sts "yea well good luck getting your money back there are no refunds we have your CC information" I immediately contacted expedia as well as my bank. Expedia sts they can not give me a refund now (initially they said they would get the refund) but now I have to get it from the company directly. it was for $546.55. I did not book directly through rent a wreck but through expedia. I see now, that the reviews of this place show this is a common practice with this company, bullying & volatile behaviours then keeping customers money. Please assist me in getting my money back, this company needs their business to be closed I truly believe their employees will hurt some one or worse one day. I will be forever traumatized from this experience. I am a 52 y/o woman this person was a man in his 20s or 30s coming at me cursing & threatening myself and my friend we had to run & leave, now they are going to keep my money?

  Business response

  03/30/2022

  We are sorry to hear of ***************************** experience. I believe there was miscommunication starting with the initial phone call.  We tried to reach out to Ms. ***** a few times to resolve the issue without any response.  We have not charged Ms. ***** anything for the reservation that was scheduled to be picked up.  Ms. ***** paid a partial amount online to Expedia and she would need to contact Expedia for any refunds as she will be able to see there are no charges from our company.  Had she picked up the rental vehicle, we at that time would have placed a charge on her credit card for the remaining balance. Only charges that our company has made are ones we can make any adjustments to if necessary.  Again, we are sorry to hear of Ms. ***** experience and unfortunately, we do not have any funds from Ms. ***** to make any adjustments.  She will need to get her money back from Expedia, who is the only one that has charged her credit card.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩