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Complaint Details
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Initial Complaint
07/12/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Doxo plus signed me up for a service I did not request under the guise of being the payer for Questlabs. I contacted ***** and they informed me of the scam and of the *** action against them for duping people into signing up. Their system actually automatically checks the box to sign you up without your knowledge. We were simply paying our $10 co pay for lab work and they came in and set up for monthly payments. Complete fraud. *********************************************************************************************************************************************************************************************** I have found out how to cancel the account, which I did, but I also want a refund of the $29.95 they charged me knowing full well they have nothing to do with Quest. It's not the money, it's the principal.
Business response
07/17/2024
Hello ******,
At doxo, our commitment first and foremost is to protect and empower consumers. We pride ourselves on operating with integrity and in having a reputation as a brand and service that both consumers and billers can trust. This is not a responsibility that is taken lightly. doxo works hard to comply with all regulations and exceed market standards for ensuring consumers are protected and empowered throughout the bill pay experience.
To begin utilizing services, users are required to create a doxo account. During this process, individuals will need to respond to a series of questions, including the payment amount, the designated account for the **********************, preferred payment method, any applicable convenience fees, and the desired date for the payment to reach the selected provider. It's important to note that all this information is provided by the user.
Throughout the ********************** and account setup, ********************** emphasizes its third-party status by providing the attached disclaimer: "doxo enables secure bill payment on your behalf and is not an affiliate of or endorsed by" your selected provider. doxo does not send bills on behalf of providers.
According to your selection on doxos bill pay application, electronic payments each amounting in $10.00 were processed to Quest Diagnostics - Lab Code NAP - APC on March 14 and April 04, 2024, in which fees were waived due to your enrollment in doxoPlus. Proof of payment is attached for your reference. Additionally, a confirmation email was sent with a summary, offering the option to cancel if necessary.doxoPlus provides five safeguards for secure bill pay, including identity theft protection, credit monitoring, private pay protection, and more. We have confirmed that your subscription has been canceled, and you will retain access to doxoPlus through August 11th.
Our records indicate that you have not yet contacted our customer support team regarding your ********************** concern. Please reach out to doxo Customer Support at your earliest convenience. You can contact us via our online chat at ******************************************* or by calling **************.
Best regards,
doxo Customer SupportInitial Complaint
06/28/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Doxology is automatically charging my bank account $102.99 for no reason.Business response
07/02/2024
Hello *****,
At doxo, we are dedicated to providing convenient bill management solutions for users. As a third-party bill pay service, doxo offers a platform where consumers can efficiently handle all their bills in one user-friendly location.
Please remember that doxo acts as a third-party bill payment service and is not affiliated with or endorsed by any of the service providers on the doxo platform. It is explicitly communicated through doxos disclaimer, which reads, "doxo enables secure bill payment on your behalf and is not an affiliate of or endorsed by" your selected provider.
It is determined that you set up autopay with doxo for the following billers *********** and Publishers Clearing House. This feature can only be enabled by the owner of the doxo account. Records show that you contacted doxo Customer Support on June 28, 2024, and you had been assisted in canceling the automatic payments and canceling your doxo account.
Should you have any further concerns or questions, please feel free to reach out to us. You can contact doxo via our online chat to speak directly with our Customer Support team at *******************************************, or you may call us at **************.
Thank you,
doxo Customer SupportInitial Complaint
06/21/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
In March, I received a bill from Doxo telling me they were billing me for Ridgeview Internal Medicine.I gave them my debit card info and paid the bill.In April, at a visit to my Dr. I was told I owed ******. In order to see the Dr I had to pay the bill. I was told it was probably my portion of my ******** account.Bridgeview has no knowledge of Doxo.I chatted with Doxo and was told different conflicting information by 2 agents.I believe I have been scammed and want to make sure I'm not charged for any more fraudulent activities.Business response
06/25/2024
Hello ******,
doxo is dedicated to providing convenient bill management solutions for our users. As a third-party bill pay service, doxo offers a platform where consumers can efficiently handle all their bills in one user-friendly location.
Throughout the payment and account setup process, doxo emphasizes its third-party status by including the attached disclaimer: "doxo enables secure bill payment on your behalf and is not an affiliate of or endorsed by" your selected provider.
Per your selection on doxos bill pay application, doxo processed a check payment of $124.13 to Ridgeview *********************** on March 13th, 2024. A confirmation email was sent with the summary, which also provided the opportunity to cancel if needed. It is important to note that doxo does not request payments for billers.
You contacted our customer support team on June 21, 2024, for assistance with canceling your account with **********************. This has been completed. Due to Ridgeview *********************** not cashing the check within 90 days, the check was auto-canceled, and a full refund was processed to you on June 21, 2024. If you have additional questions or need further support, feel free to contact us via our online chat at ******************************************* or by calling **************.
Thank you,
doxo Customer SupportInitial Complaint
06/17/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
My insurance bill was paid on 5/30/2024. Today I noticed an extra charge on my credit card. I called the credit card company and the insurance company to find out what this charge was for. This Doxo company which I thought was a part of my insurance company that handled bills has nothing to do with my insurance company. I dont know how they were able to access my info when I was just making a credit card payment for my insurance. They added $69.09 to the bill. Plus they took the credit card payment as cash which created another bill for $100.20 to my credit card company. I did not ask them to do any of this and now I have an extra almost $170.00 to pay. I asked them a hundred times to return my money. The credit card company wont let me cancel the transaction. This Doxo is ignoring me. Im sure I am not the only fool who has experienced this scam. They said the $69.09 was a credit card fee then took the money to send to the insurance company as cash which created the bill for $100.20. I need help with this. Thank you.Business response
06/18/2024
Hello Virginia,
At doxo, we are dedicated to providing convenient bill management solutions for our users. As a third-party bill pay service, doxo offers a platform where consumers can efficiently handle all their bills in one user-friendly location.
Throughout the payment and account setup process, doxo emphasizes its third-party status by including the attached disclaimer: "doxo enables secure bill payment on your behalf and is not an affiliate of or endorsed by" your selected provider.
Per your selection on doxos bill pay application, doxo processed an electronic payment of $1,935.00 to ********************** on May 30th, 2024. A confirmation email was sent with the summary, which also provided the opportunity to cancel if needed.
Regarding your payment fee concern, bill payments are free on doxo when processed through a linked bank account. The $69.09 is a processing fee. The $100.20 is a cash advance fee that was charged to you by your card company, not doxo. Attached is the payment summary that was provided to you at the time of the payment.
Our records indicate that you have not yet reached out to our customer support team with your ********************** concern. Please contact doxo Customer Support at your earliest convenience. You can contact us through our online chat at ******************************************* or by calling **************.
Thank you,
doxo Customer SupportCustomer response
06/18/2024
Complaint: 21861526
I am rejecting this response because: my insurance company told me they do not use third partys for payments. My insurance company does not charge a fee for credit card payments. I have been paying my own bills for 50 years I do not need a company to interfere with my direct payments. Had they not interfered I would not be facing $170.00 added to my payment to my insurance company. I asked them through their chat to refund the $69.09 and to straighten out how this payment should have been made. By me and only me! I was on their chat for hours to no avail. The time lapse is due to the fact that I trusted my payment was per a credit card and not as cash.
Sincerely,
***************************Initial Complaint
06/14/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
DOXOPLU charged my account a total of $23.76 without my consent or authorization for "services". I did not contract this service with them and never even heard of this company until I found these charges on my account. I have contact them by phone and they cancel service but did not indicate that they would refund the charges. I sent them an e-mail requesting a refund. They took out $5.99 a month on my card from March -June. I am entering the complaint mainly to make others aware of this company and to stay away from them.Thank you.Business response
06/18/2024
Hello *******,
At doxo, we are dedicated to providing convenient bill management solutions for our users. As a third-party bill pay service, doxo offers a platform where consumers can efficiently handle all their bills in one user-friendly location.
Throughout the payment and account setup process, doxo emphasizes its third-party status by including the attached disclaimer: "doxo enables secure bill payment on your behalf and is not an affiliate of or endorsed by" your selected provider.
Our records show that you signed up for doxoPlus when setting up the payment on March 14, 2024 to LabCorp, and the associated fee was waived. doxoPlus offers five protections for secure bill pay, including identity theft protection, credit monitoring, private pay protection, and more.
We understand you contacted our customer support team on June 14th, 2024, for assistance with canceling this subscription. Rest assured, one of doxos agents is assisting you with your inquiry. If you have additional questions or need further support, feel free to contact us via our online chat at ******************************************* or by calling **************.
Thank you,
doxo Customer SupportInitial Complaint
06/14/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
This company has sent me an updated terms of service claiming This message was sent to [email] because it was registered with doxo to make online payments. I have absolutely never heard of nor used doxo let alone registered with them. I demand to know what personal information they seem to have registered in their database, how they came about it, and what their purpose is to register me without my consent.Business response
06/18/2024
Hello *******,
To use doxo, you need to create an account and provide specific details such as the payment amount, the account you're using, the payment method, any related fees, and the desired payment date. As doxo is a third-party service, the information required for payment setup is supplied by you.
On August 22, 2022, you requested doxo to process a one-time payment to Bay Area FasTrak - Violations. Since then, no additional payments have been made.
Please remember that doxo acts as a third-party bill payment service. doxo is not affiliated with or endorsed by any of the service providers on our platform. This is explicitly communicated through doxs disclaimer, which reads, "doxo enables secure bill payment on your behalf and is not an affiliate of or endorsed by your selected provider."Regarding doxos updated terms of service, its common for companies to routinely update their terms over time to stay current with laws, regulations and industry best practices. As doxos products and services evolve, so will the terms of service. As is true with all terms of service agreements, your continued use of the doxo website and mobile app is your agreement to the terms. If you do not agree, you are not required to use the service.
Should you have any additional concerns or questions regarding your account, please do not hesitate to contact doxo Customer Support. ********************** can be reached via online chat at ********************************************** you can speak directly with Customer Support by calling at **************.
Thank you,
doxo Customer SupportInitial Complaint
06/11/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Doxo is emailing residents of the *************** in ***************** pretending to represent our sewer authority and collecting payments from our customers. We do not currently nor have we ever done business with this company.Business response
06/25/2024
Hi,
doxo is a convenient based independent bill pay service that allows consumers to pay all of their household bills from one account.
We are not affiliated with ***************, nor claim to be. Our direct agreement and affiliation is with our doxo users. We state this throughout the payflow as we want consumers to be aware they are on doxo. As an independent bill pay service we strictly remit payment on behalf of our users to the providers of their choice.
Consumers who utilize doxos all- in one bill pay platform receive email notifications regarding their payments. We do not pretend to represent Newburgh Borough. In order for any consumer to submit payment through doxo they must create a doxo user account with a valid email address
According to our records, *************** has never reached out to our support team. If you're interested in talking to us further about your concerns, please reach out to us at ***************************************************************************
-Doxo ****** SupportInitial Complaint
06/10/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Month after month for years I saw a doxo charge of 6.40 come thru on my bank statement. Called 800 number. Canceled. Have no idea what this company does or did for me for years. And when or if I ever signed up. Sneaky. Real company?No services rendered. One of those monthly .hidden. good for nothing fees.Business response
06/11/2024
Hello ****,
At doxo, we are dedicated to providing convenient bill management solutions for our users. As a third-party bill pay service, doxo offers a platform where consumers can efficiently handle all their bills in one user-friendly location.
Throughout the payment and account setup process, doxo emphasizes its third-party status by including the attached disclaimer: "doxo enables secure bill payment on your behalf and is not an affiliate of or endorsed by" your selected provider.
Our records show that you signed up for doxoPlus when setting up the payment on July 18th, 2022 to LabCorp, and the associated fee was waived. doxoPlus offers five protections for secure bill pay, including identity theft protection, credit monitoring, private pay protection, and more.
We understand you contacted our customer support team on June 10th, 2024, for assistance with canceling this subscription. Rest assured, one of our agents is assisting you with your inquiry. If you have additional questions or need further support, feel free to contact us via our online chat at ******************************************* or by calling **************.
Thank you,
doxo Customer ExperiencCustomer response
06/12/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************Initial Complaint
06/06/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On or about April th, 2024, I enlisted the service of Doxo, a 3rd party ******************* to pay my electric bill with **************************** This was completed online. The amount of the bill was with a service fee by Doxo of $9.63 for a total of $274.63.This information along with the account information and address was provided to the vendor. Several years ago I had used this company with no problems. I subsequently made contact with Doxo on this matter and they indicated the funds had been forwarded to my account with LUS, with a *******, Wash address. I obtained a phone number on line, ************ and made contact with a Doxo representative. I was told the check or payment had been received by Doxo as of 5/1/2024. This was not the same information LUS had as they indicated they had not received the payment. I did speak with my ***************** and they indicated the checked had cleared my account, and had the Seattle, Wash address. I made contact again with Doxo, and when I provided this information the representative said Doxo had forwarded the check to ***************, a supposed LUS representative. A conversation with *** indicated that there was no one by that name at LUS in that department. I have had several later conversations with LUS and and Doxo. As of today, 06/06/2024, and several conversations there has been no resolution and my untility bill remains unpaid. I would request the the payment be overnighted to me so that I can deliver the funds to the utilities compan and avoid further delay. Through this incident I have talked without minimum three employees of Doxo and got differing information.Business response
06/11/2024
Hello *****,
At doxo, we are committed to providing convenient bill management solutions for our users. As a third-party bill pay service, doxo enables consumers to efficiently handle all their bills in one user-friendly location. Throughout the payment and account setup process, doxo emphasizes its third-party status by including the attached disclaimer: "doxo enables secure bill payment on your behalf and is not an affiliate of or endorsed by" your selected provider.
Per your selection in our bill pay application, doxo processed a direct payment of $250.00 to ********* Utilities System - ********* on May 1st, 2024. A confirmation email was sent with the summary, which also provided the opportunity to cancel if needed.
We acknowledge your contact with our customer support agent on May 28th, 2024. Our team is actively working on your case for a resolution and will contact you soon with an update. If you need further assistance, doxo's Customer Support team is available via our online chat at doxo Support, or you can call us at **************.
Thank you for choosing doxo.
Best regards,
doxo Customer ExperienceCustomer response
06/11/2024
Complaint: 21812936
I am rejecting this response because: doxo was the business used to pay the third party. I have been in contact with the BBB and based on their information, they are not in possession of the funds. My bank has indicated that the debit has posted to my account with them. Prior to the bank receiving the funds, doxo was the last party to be in possession. My original response outlined the events of this transaction. doxo erroneously indicated that the check was forwarded to an employee of LUS who later, it was determined, he did not work there.
Sincerely,
***************************Business response
06/18/2024
Hello *****,
Per your selection in our bill pay application, doxo processed a direct payment of $250.00 to ********* Utilities System - ********* on May 1st, 2024. A confirmation email was sent with the summary, which also provided the opportunity to cancel if needed.
doxo customer support has reached ********* Utilities System - ********* on your behalf and was advised that this payment has been applied to your account on June 12, 2024, and they have waived the late fees that were charged.
Thank you,
doxo Customer SupportInitial Complaint
06/06/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
DOXO had access to my ticket information and identified as an authorized payment center to pay my parking ticket received in *****************, **. However per ***************** they do not take payments from DOXO and mailed me the check payable to *********************** received from DOXO. To date DOXO has not escalated my complaint to refund my payment by reissuing a check payable to me despite numerous calls and written letters. Of note the DOXO check has a PO Box address.Business response
06/11/2024
Hello *****,
At doxo, we are dedicated to providing convenient bill management solutions for our users. As a third-party bill pay service, doxo offers a platform where consumers can efficiently handle all their bills in one user-friendly location.
Please remember that doxo acts as a third-party bill payment service. We're not affiliated with or endorsed by any of the service providers on our platform. We explicitly communicate this through our disclaimer, which reads, "doxo enables secure bill payment on your behalf and is not an affiliate of or endorsed by" your selected provider.
Per your selection on our bill pay application, doxo sent a check payment of $150.00 to Village of Hempstead - Parking Ticket (**) due to arrive on May 07, 2024. A confirmation email was sent with the summary for the payment, which also provided the opportunity to cancel if needed. It is essential to understand that doxo lacks control over when a ****** will post the payment to your account.Our records indicate that you contacted doxo Customer Support on June 06, 2024, and our agent assisted with voiding your check payment. A refund will be issued to the original payment method.
If you have any additional concerns or questions, please do not hesitate to reach out to us. doxo can be contacted on our online chat to speak with our Customer Support team at ******************************************* or you may call **************.
Thank you,
doxo Customer Experience
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Contact Information
Customer Complaints Summary
354 total complaints in the last 3 years.
107 complaints closed in the last 12 months.