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Find a Location

Lake Union Sea Ray has 1 locations, listed below.

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    Business ProfileforLake Union Sea Ray

    Boat Dealers

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    3201 Fairview Ave E, Seattle, WA 98102
    BBB File Opened:
    7/23/2013
    Years in Business:
    13
    Business Started:
    1/1/2011
    Business Started Locally:
    1/1/2011
    Business Management
    • Mr. Ray Sea, Manager
    Contact Information

    Principal

    • Mr. Ray Sea, Manager

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/20/2023

    Complaint Type:
    Order Issues
    Status:
    Unresolved
    I noticed a collection placed on my credit report by a company called ****************** Services, a ********************* For $3,000 +. I requested the ************************************ to request any documents from the company for what this in regards to. The company uploaded an un signed P.O from Lake Union Searay from June 2017. This P.O had handwriting on it that said ************************* and his Brother *********************, The P.O had my phone number listed as ************, my phone number is ************, they also had a very old address of mine. I have taken my boat to Union marine formerly Lake Union Searay in July of 2021 and paid around $3000 to have some work done. I have also had service completed by Lake union Searay in the past on another occasion. When I noticed the collection on my credit report and realised it was from Union Marine via CFPB, I called Union Marine to see what this was about, they (the service **** and front desk) could not find anything in their system. Finally after about 4 weeks they referred me to their (controller). After a month, he explained to me that it was in regards to a mobile order performed on my boat, I explained that, that service order dollar amount was different from the amount from the random P.O I received from the collection agency, after a couple weeks he emailed me and said that you are correct it was not a mobile service order it was a on site location order from the ******* location. I do recall numerous times in the past contacting lake union sea ray for quotes, more than 2-3 times. I requested Union Marine to send me proof of any kind that this service was done, they sent me the same un signed P.O with their hand writing on it, no proof at all. They also sent me two different P.Os, One containing my correct pone number, the other one with the hand writing on it containing the ************ phone number. To me it looked like they changed the phone number on a fresh P.O recently. The controller informed me that I ordered this service in 2017, and my brother **** ordered service in 2021. However I, ******, paid for the service in 2021 and ordered the service as this is my vessel. Also this item is on my brothers credit report, contrary to what Union Marine explained to me that I owe the money not ****. They also ripped my vinyl and cut my fibreglass on the boat while performing this work, which they kindly said that they would fix. Union Marine acknowledged that they had records of this damage that still needs to be fixed by them. I'm in the process now of filing to remove this item and feel Union Marine should tell this collection agency to delete this as it violated FCRA laws.
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